This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Potbelly
- Sandwiches
- Lubbock, TX
About this business
Location details
2402 9th St, Lubbock, TX 79401, Lubbock, TX, 79401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I went to get me a pick your skinny sandwich and soup combo, and the first two photos is what I received. I had ordered the new ribeye sandwich which does not have cucumber and lettuce on it. So I took it back and kindly told the staff about my issue. I was immediately accused of previously calling the University avenue location and cussing out the employee who was accusing me. And after I said it wasn’t me the employee insisted that it was using more examples from these alleged phone calls. The other employee was very nice ... read more
Update 3: Three years now and still no replacement or refund and no apology (no, the form letter style apology in response to this review does not count). I still haven't eaten there once since this happened. Again, I'll repeat that it's pretty bad business to choose to lose a customer for life rather than to simply apologize and fix the problem. Update 2: Nearly two years later and they have still not replaced the sandwich. They lost a customer for life and I haven't stopped sharing my experience. They'd rather have a forme... read more
My husband and I came in the other day since we had heard good things. Sadly it was terrible, I ordered the chicken club that claims to have grilled chicken. The chicken I got was not as described it had a weird texture and color, the bacon was not fully cooked. My husband was able to eat his whole sandwich but most of mine went into the trash. It’s disappointing spending over $30 on two sandwiches and not getting to enjoy it.
I like there sandwiches. The Mediterranean and Italian are my favorite! 😋😋
The manager, who wouldn’t give his full name, so unsure if this is correct, “Charles” threatened to fight me “out front” when I asked him to fix our order and ring up our combo as a combo, opposed to individually. I had originally asked if my sandwich would be available for the combo and was told yes by a sandwhich marker. Realized my order was wrong and Charles told me that I “don’t know how to read” after explaining that I had already asked for clarification and was told the combo would work, then said “do you want to take... read more
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 4.3 star rating with 468 reviews.
When is Potbelly open?
Potbelly is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com