This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Potbelly
- Sandwiches
- Lubbock, TX
About this business
Location details
2402 9th St, Lubbock, TX 79401, Lubbock, TX, 79401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I ordered an original size, and when the sandwich came out the man working at the front told us it was skinny. Believing him, I asked the man for an original and the man with no clue what size it was asked the lady next to him. She had said “that is original”, and looked at my girlfriend and said “crashing out over nothing” then they proceeded to have none of the toppings I wanted and missed stuff on the order.
Great first time in. Helpful recommendations from the kind staff lead by a wonderful owner. Food was great! We had the sweet heat bbq and turkey/avocado. Great picks. Topped it of with an awesome French toast, fresh-baked cookie. Will be back!
Workers were very rude, lady at the front preparing sandwiches especially. They didn’t have any of the toppings available. I didn’t get everything I asked for on my sandwich .
I went to get me a pick your skinny sandwich and soup combo, and the first two photos is what I received. I had ordered the new ribeye sandwich which does not have cucumber and lettuce on it. So I took it back and kindly told the staff about my issue. I was immediately accused of previously calling the University avenue location and cussing out the employee who was accusing me. And after I said it wasn’t me the employee insisted that it was using more examples from these alleged phone calls. The other employee was very nice ... read more
Update 3: Three years now and still no replacement or refund and no apology (no, the form letter style apology in response to this review does not count). I still haven't eaten there once since this happened. Again, I'll repeat that it's pretty bad business to choose to lose a customer for life rather than to simply apologize and fix the problem. Update 2: Nearly two years later and they have still not replaced the sandwich. They lost a customer for life and I haven't stopped sharing my experience. They'd rather have a forme... read more
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 4.3 star rating with 471 reviews.
When is Potbelly open?
Potbelly is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com