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Potbelly
- Sandwiches
- Alexandria, VA
About this business
Location details
401 John Carlyle St, Alexandria, VA 22314, Alexandria, VA, 22314, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I order from this potbelly a lot because I work near by. I was highly upset when I made an online order tonight and my sandwich was burnt , very hard to bite in and have NO SAUCE on the sandwich. I’m very disappointed. No everyone should be hired to work at a restaurant if they cannot make the food as it’s presented on the website. It looks like they just slapped the sandwich together.
(Jan 14, 2026) A short guy in the back yelled and screamed at a customer and threatened to call police on her due to a question about her order. He screamed at her a few times. There were 20+ customers in the waiting area who witnessed it, and trying to their mobile orders as well. The level of professionalism is unreal here. I recommend shutting this location down. They’re not customer-friendly and don’t need anyone’s money.
Jan. 14 2026 update. Please fix system if you cannot support online order with in shop order. My order was supposed to be ready for pick up at 12:04pm. It is 12:52pm and name still not on board. I will not give away my money for free. I've only experienced consistent issues with online orders at this particular location. What's the point of customizing if it's not correct. I can safely say it's 50/50. It's a 10 minute drive so I usually stick with what I get, but have made the effort to return when I can't eat the sandwich (... read more
Food had NO flavor
I have visited this location multiple times, and they are consistently behind schedule. I am aware of this pattern, so I typically arrive a little later than my scheduled pickup time. However, on this occasion, I waited for 30 minutes for a 1:00 p.m. order that I had pre-ordered. When I approached the staff to inform them, they were dismissive. I am very disappointed.
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 3.9 star rating with 433 reviews.
When is Potbelly open?
Potbelly is open now. It will close at 8:00 p.m.
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