This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Potbelly
- Sandwiches
- Roseville, MI
About this business
Location details
32457 Gratiot Ave, Roseville, MI 48066, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I walked in there, wasn’t greeted, then when I ordered at the counter, a young man who makes the sandwiches didn’t even change his gloves, wasn’t wearing an apron, and when he went to put toppings on the sub, leaned forward and his dirty gray hoodie touched the sandwich, and I said something saying he should be wearing an apron and changing his gloves with touching different meats, that caused bacteria and then handling the cash register he didn’t even take his gloves off. Then, there was a long strand of hair on the papers ... read more
I pulled in the drive-through to pick up my online order and was told to pull around in five minutes, so I waited five minutes and pulled back around. They told me it wasn’t ready yet. Still to pull back around in another five minutes or come inside, so I waited 10 minutes, then came in the drive-through and they told me “we’re not doing drive-through orders at the moment you have to come inside”. I proceeded to come inside and wait another 20 minutes for my food. Whoever was talking through the drive-through was also rude. ... read more
Terrible communication and customer service skills. Just went there this evening and my order was completely wrong. Employee kept constantly asking what toppings I wanted on my sandwich after I told her 3 times… which honestly didn’t bother me at all. And then when I got home and saw that I got a totally different sandwich from what I originally ordered. Also had a very nasty attitude when I asked her a simple question. But how can you ask three times what I want and still get the order wrong?!
We had questions that were answered. We were greated immediately. The food was great. My family loves eating here.
Fran was exceptionally helpful and genuinely kind, going above and beyond to assist with a warm and friendly demeanor. The staff overall were equally pleasant, creating a welcoming atmosphere. Additionally, the food was impeccably clean and well-prepared, enhancing the overall experience. Their support was invaluable, making the visit truly enjoyable and leaving a lasting positive impression.
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 3.6 star rating with 308 reviews.
When is Potbelly open?
Potbelly is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com