This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Potbelly
- Sandwiches
- Chicago, IL
About this business
Location details
1018 S Canal St, Chicago, IL 60607, Chicago, IL, 60607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I would give a 0 star if I could. I waited ONE HOUR for an online order. They have a BOGO, but they did not fully prepare. If you’re gona have a BOGO special, call in more staff for the anticipated rush. They only have 4 staff, two making sandwiches, 1 packing, and 1 did not exactly know what to do. Then finally the 5th staff walked in, duh, should have came in sooner before the rush! Awful experience. I should have gotten free sandwiches for ONE HOUR wait time.
I don’t know who got up on the wrong side of the bed, but the female employee who takes orders needs a lesson in etiquette. She made an insulting comment about “reading the room” which made no sense. She also insulted my hair. In addition, she left me at the counter and went to make a sandwich. I was there for three minutes before the gentleman came and allowed me to pay for my lunch.
I went there Sunday October 5th 2:00 pm , to pick up delivery order , there were 2 guys behind the counter, they were serving one couple “only one customer” it was not busy at all even behind the counter you could tell they have not couple orders, I went to the young one and asked him very politely about my order , he did not even show any response and left me, I told myself maybe he got it, i stepped back and just waited for him about 15 minutes, and when I felt he was just neglecting me I went to the older guy, to ask him ... read more
was charged extra for double meat when what's not what I ordered and not what I got. Never coming back.
Ordered online at 3:15 — app said the order would be ready by 3:30. Arrived 3:50 zero customers, order wasn’t ready. Person started making the order when I arrived. (Apparently they didn’t make the sandwiches because they didn’t have artichokes. The whole sandwich still should have been ready except to drop on the artichokes but wasn’t.) Asked for mayo and was told it’s already in the chicken salad ….?????? The sandwich fixer then proceeded to give me a lesson on how Potbelly makes sandwiches — which must not apply to any of... read more
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 3.8 star rating with 254 reviews.
When is Potbelly open?
Potbelly is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com