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Potbelly
- Sandwiches
- Chicago, IL
About this business
Location details
1625 N Damen Ave, Chicago, IL 60647, Chicago, IL, 60647, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
I am extremely disappointed with the delivery service today. I ordered with the app at 7:00 PM, and after a long wait, the order was canceled. For some reason, they placed a second order 15 minutes later. Even though a driver was waiting for the food, they suddenly canceled that order as well at 8:30 PM.
I went to pick up an order almost 10 minutes ago and it still wasn't ready. When I asked about it, the guy with glasses justified it by saying the printed order said it could take until 2:40 PM, which I find absurd. There were no other customers, and they didn't have any pending orders. He wasn't even alone, The order was in the name of Dante S and of course I cancelled it, what a shame
Manager should be fired or the owner should sell if no manager. Probably the worst service I’ve ever had in a potbelly. Everyone with their AirPods in messing up my order because they can’t hear me. Didn’t give me soup until I asked at the checkout. All this while the person at the checkout literally is on FaceTime. Terrible customer service
There was a misunderstanding in the ordering process but Alex was very courteous and made it right. Overall experience was a pleasant one, we will definitely be back thanks to his great customer service.
There's a young man there always with an attitude and not welcoming Like if you're miserable, why are you working there?
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 3.9 star rating with 176 reviews.
When is Potbelly open?
Potbelly is closed now. It will open at 10:00 a.m.
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