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Potbelly

3.9

About this business

Location details

1625 N Damen Ave, Chicago, IL 60647, Chicago, IL, 60647, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun10:00 a.m. to 9:00 p.m.
3.9176 reviews
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Juan Carlos Montes's profile image
Juan Carlos Montes 
2 weeks ago

I am extremely disappointed with the delivery service today. I ordered with the app at 7:00 PM, and after a long wait, the order was canceled. For some reason, they placed a second order 15 minutes later. Even though a driver was waiting for the food, they suddenly canceled that order as well at 8:30 PM. 

Joseth Blancp Suarez's profile image
Joseth Blancp Suarez 
a month ago

I went to pick up an order almost 10 minutes ago and it still wasn't ready. When I asked about it, the guy with glasses justified it by saying the printed order said it could take until 2:40 PM, which I find absurd. There were no other customers, and they didn't have any pending orders. He wasn't even alone, The order was in the name of Dante S and of course I cancelled it, what a shame 

Sergio Paramo's profile image
Sergio Paramo 
3 months ago

Manager should be fired or the owner should sell if no manager. Probably the worst service I’ve ever had in a potbelly. Everyone with their AirPods in messing up my order because they can’t hear me. Didn’t give me soup until I asked at the checkout. All this while the person at the checkout literally is on FaceTime. Terrible customer service 

Zulema Davalos's profile image
Zulema Davalos 
5 months ago

There was a misunderstanding in the ordering process but Alex was very courteous and made it right. Overall experience was a pleasant one, we will definitely be back thanks to his great customer service. 

Michelle Rojas's profile image
Michelle Rojas 
5 months ago

There's a young man there always with an attitude and not welcoming Like if you're miserable, why are you working there? 

Frequently asked questions about Potbelly

How is Potbelly rated?

Potbelly has a 3.9 star rating with 176 reviews. 

When is Potbelly open?

Potbelly is closed now. It will open at 10:00 a.m. 

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