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Potbelly
- Sandwiches
- Chevy Chase, MD
About this business
Location details
4459 Willard Ave, Chevy Chase, MD 20815, Chevy Chase, MD, 20815, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
April 20th 2026 did a online order for me an co-workers !!! Which was not right when the food finally arrived. The sandwiches was not right. They look sad and dry so I called and I was told that their ingredients didn’t come in on the truck. So why are customers not being told what they don’t have even if it’s online that was $51 wasted I only ate the cookie!!! See pictures and receipt below look at the receipt and the sandwich don’t add up!!!
S/O to both the staff ladies here at Potbelly for their hard work. Very much appreciated their time.
Made us three of one of their signature sandwiches without a named ingredient (literally in the name of the sandwich) and only told us it wasn't in the sandwiches when we were paying. Manager said "new guy didn't know" they were out of the ingredient, no opportunity to re-order since sandwiches were already made without the ingredient. Will not return, and feel annoyed to have paid $40 for three incomplete sandwiches (plus drinks).
I used to live by this location and would constantly eat here for lunch and dinner, so it saddens me to see how far it’s fallen in such a short amount of time. The prices is high so you’d expect a level of customer service to also be pretty high, but that’s not the case. The constant racism towards customers and trying to hide it by speaking in spanish is insane. Then just waiting to get my food takes so long. My order is very simple a turkey and swiss with mustard and mayo. Not that hard and yet it takes forever to get in t... read more
Every time you order online you still have to wait an additional 15-20 minutes for your order. Needs better time management especially if you place an order at 11AM and your pick up time is set for 12pm.
Frequently asked questions about Potbelly
How is Potbelly rated?
Potbelly has a 3.1 star rating with 73 reviews.
When is Potbelly open?
Potbelly is closed now. It will open tomorrow at 10:00 a.m.
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