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Specialties Pope's Appliance Repair offers a wide selection of appliance needs. We are certified, licensed, and specialize in appliance repair, sealed system repair, installation, and parts. We offer warranty and/or non-warranty service calls on all major and/or minor appliances and brands. We are warranty authorized through all major/minor appliance brands. We accept cash, checks, or credit cards.
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Michelle H on BBB
10 months ago
05/19/2022, 11:53 AM
Absolutely the worst company ever Pope Appliance was assigned my built in refrigerator through my home warranty took over a month before they could come out and do the inspection. They arrived didn't even look at it said it had to be thermostat and would notify my warranty company. A month goes by the warranty company approved the work to be done its was another month & half before Pope came back. When they did and actually looked at it they said it was more than the thermostat they need to get approval again for more work. Warranty approves it Pope says the wont buy the parts they want the warranty to buy another month goes by. Warranty buys the parts. Another month goes by they says they wont do the repairs at my home (keep in mind my refrigerator is built in) they want to come pick it up but it will be a month before they can make it out. They finally show take my refrigerator out of the wall the man came w/14yr old to move a 1000#FRIGERATOR They couldn't fit it through my front door they took all the doors off and left them with me I had to help pull the frig through because I was afraid they would ripe my storm door hinges off. They barley got in their truck. ANOTHER month I call for status they found more things wrong and needs more parts warranty company approves and buy the parts 2 months go by I follow up. The owner Lynn tells me their still monitoring another 30 days I ask her to explain what their monitoring the doors were left behind with me it couldn't be the temperature of the frig. No response. My husband calls no response he contacts the warranty they try to contact them no response Lynn then sent me an email BECAUSE WE MADE A COMPLAINT they refuse to complete job I question her she calls me liar and shes requesting a police civil stand by to deliver frig because my email sounded threating in NO WAY was it- I asked when they are bringing it back she tells me to stop contacting her shes filing a police report all because I asked about the status
Business Response:
Sounds good on paper this person thinks that if they are threatening and aggressive that they will get there way. Customer was never called a liar but if they feel that way we can't prevent guilt feelings. This person works for AMR in Stockton and was advised not to call and harass us but continued to do so a report had to be filed with Law Enforcement. What a professional.
Cody M on BBB
a year ago
04/14/2022, 01:57 AM
If Zero Stars was an option, it would be selected. I have been out of a Dryer currently for 3 months (4/14/22). I called them in correlation with who I bought the dryer from. They scheduled an appointment that ended up getting pushed out a month on their end so they didn't come out till 3/2/22 approx.. Turns out it was the heating element and they ordered the part. I was told it would they expected the part by 4/1, then pushed to 4/8, yet again pushed to 4/16. I called to see if they had an update because 'Speed Queen' (Dryer Company), "Middleton's" (who I bought the dryer from), and myself have all been reaching out to them and no answer on all ends. Today I finally got a call back and the receptionist decided to insult me and accuse me of providing false info to the dryer company, yet I got my info from who I bought it from so it is in the data base. stated they are beyond done with me calling them and refused to confirm info was correct on all ends. They then decided to insult a little more and slam the receiver off. The dryer comp. stated the part has been delivered and out of their hands since 3/31 to a carrier facility. Both the dryer comp and who I bought have been amazing in trying to help me and reaching out to them. They neither got any form of replay email nor call. The level of professionalism is horrific and I work for a resort and guest services is my job. I've seen other reviews on google and yelp stating the same form of issues. Please take this serious a buisness like this is with poor work quality and back of house is not acceptable.
ginay a. on Birdeye
a year ago
11/22/2021, 14:54 PM
I am not surprised this place has very low low ratings and everyone is complaining about this place lol I guess I am not the only one. I was referred by Whirlpool to this “ business “The lady that "helped" me on the phone Amy was the most RUDE, UNPROFESSIONAL, person ever. Her tone of voice and way to talk to me since the beginning of the call was absolutely horrible. When I told her she was being rude she proceeded to literally cuss me out!!!!!!!!!!!!!!
she said well your appointment is cancelled you " F@@@@ B****" find somewhere else and hang up on me. Of course I will find somewhere else, there are plenty of professional places out there LIKE WOW. Really what type of business is this . Whirlpool should be ashamed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! to allow this peace of trash business to represent them..............just go read all their reviews everyone had horrible experiences here.
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ginay a. on Birdeye
a year ago
11/22/2021, 14:54 PM
I am not surprised this place has very low low ratings and everyone is complaining about this place lol I guess I am not the only one. I was referred by Whirlpool to this “ business “The lady that "helped" me on the phone Amy was the most RUDE, UNPROFESSIONAL, person ever. Her tone of voice and way to talk to me since the beginning of the call was absolutely horrible. When I told her she was being rude she proceeded to literally cuss me out!!!!!!!!!!!!!!
she said well your appointment is cancelled you " F@@@@ B****" find somewhere else and hang up on me. Of course I will find somewhere else, there are plenty of professional places out there LIKE WOW. Really what type of business is this . Whirlpool should be ashamed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! to allow this peace of trash business to represent them..............just go read all their reviews everyone had horrible experiences here.
Mrs. Morris on BBB
2 years ago
09/16/2021, 09:59 AM
Extremely poor customer service. Very RUDE office manager. They care not for your time, and refused to complete the job after I respectfully complained about their lack of flexibility when trying to schedule an appt. They don't answer the phone for days. I am a Covid Nurse and don't have a lot of flexibility in my schedule, but tried to accommodate them by asking a friend to be there in the 8-5 window they gave me. Because I made a comment about their customer service, Amy, the office manager said "don'[t tell me how to run this business, I'm canceling your service appt., you B-----!".
Gilbert R. on Birdeye
2 years ago
02/22/2021, 12:15 PM
The woman who just called to tell me that our repair appointment was going to have to be rescheduled again for 03/16 now, was so rude. All I said was "isn't this the second time the appointment is being reschedule" and she got all snippy with me. She said "Our tech has an emergency, do you want to reschedule or not!" I asked why she was speaking to me this way and she said I didn't seem to care about her tech having an emergency and then she told me that my appointment was cancelled and hung up on me. I tried calling back and she wouldn't answer my call. I then called back with my work phone and she answered. I told her my name and that she had just hung up on me and she said "ya that's right, don't call back again." Then she thought she had hung up but she must have hit speaker or something because I could still hear her complaining about me to her coworker. I chimed in and said that I had simply said "Isn't this the second time the appointment was being rescheduled" and she just cut me off and said "back off bitch" and then she threatened to call the police if I call back again?!?! WTF is wrong with this lady??? I never raised my voice, I was never rude and I didn't attach her in any way. I can't believe that someone working in customer service would behave in such an unprofessional manner.
Chris S on BBB
3 years ago
08/29/2020, 02:20 AM
These people are Rude, Rude, Rude.
I had a confirmed appointment for today, August 26, 2020 between the hours of 8 to 5 arranged by GE Factory Warranty Department.
I had to drive 150+ miles last night so I could meet the repairman between 8 to 5 at our vacation home.
I called Pope's office the morning to see if they could advise an AM or PM arrival time.
The rude lady asked if I received a confirmation call from her last night.
I replied I hadn't but I had a written confirmation from GE. She replied they weren't GE so that didn't make any difference to them. She said the earliest date would be Sept 3, 2020. When I told her I drove 150+ miles so I could meet with their repairman today. She replied she was going to cancel the appointment and hung up on me.
How are these people still in business?
Lara Izzo on Facebook
3 years ago
07/24/2020, 03:07 AM
Very rude customer service !! Was told it was going to take 2-4 wks to get the part ( due to Covid ) . I was obviously frustrated and said I would call Whirlpool directly and she said “ I’m going to cancel your appt “ Excuse me ?! Then she hung up on me. I have never dealt with such an unprofessional person who is supposed to be in customer service !! Do they not read the reviews ? Countless people have commented on how rude the secretary is and hung up on them !
Rochelle Sweet on Facebook
3 years ago
07/15/2020, 07:57 AM
Horrible customer service- would not recommend!!!
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