Pools By Murphy LLC - Durham, CT

Tom B. 

on Birdeye

3 years ago

RUN from this company! Horrible customer service, very difficult to work with and will cost you money with every interaction. They do not stand by their products or installations. Extremely short staffed, highly emotional employees that are not solutions oriented (just complainers) and will make your pool experience horrible. There are so many reputable pool companies out there so do yourself a favor and find another company. Many times we had asked for a call from one of the owner's, but it just fell on deaf ears as t... read more

Deborah Z. 

on Birdeye

4 years ago

In 2003, Pools by Murphy and sons installed a unite underground pool on our property. The original contract stated they would have the work done in 1 month and it took 4 months. Within a year, decorative tiles began falling off. Every year, multiple tiles fall off. The coping has not held up either. The decking is 3' wide and the top surface has broken off in some spots. The surface of the unite was rough enough to cut feet, especially those of children. I came across a letter I sent to Murphy on April 2, 2004 stating two pr... read more

anne f. 

on Birdeye

5 years ago

I hired them to renovate the pool deck 3 years ago, After two failed attempts to renovate (and long interruptions in the use of the pool) the pool deck looks worse than when we started and the coping is cracking and falling into the pool. The workmanship and supervision of the project was abysmal, they damaged the pool, and fixed the part they damaged but will not respond to the issues around the deck., even though we were willing to work with them to come up with another solution. 

The Mullen F. 

on Birdeye

8 years ago

Pools By Murphy did an awesome job on our pool. Highly recommend this company. They were very professional and went above and beyond. Our pool came out better than we could have ever imagined.