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Pool Products Direct
- Home Services
- Stillwater, MN
About this business
Location details
263 Pineridge Ln, Stillwater, MN, 55082, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible!!!! One of the crew yanked the pool cleaner out of the pool by the cord and swung it throwing it on the cement. When I approached him on it he told me that I didn't belong down there. Meaning that I didn't belong poolside......ON MY OWN PROPERTY?? Then when I asked the crew lead, he said that's the way we do it all of the time. They stripped two of the anchors and didn't attach 3 more. They were in too big of rush to do the job well. I believe they have developed bad habits due to most owners being at work when they... read more
They do not stand by their work. I've had my pool motor replaced twice in the last 2 years and had to pay full price for each because the owner claims the issue is due to electrical. Apparently he knows more than electricians with more than 25 years experience who told me there was nothing wrong with the electrical and that it was due to a faulty motor. Even had the breakers changed and he still claimed the breakers burned out the motor and wants me to pay another 400+ to replace it a 3rd time!! Todd is very rude and doesnt ... read more
In response to "Gregjen's" comments, everything was resolved to their satisfaction and they continued to use our services for the remainder of the 2013 swimming season. In response to Mr. "CFryeF" - This person lost their argument with the credit card company and was basically told he was accurately charged for "services rendered". He continues to write his frivolous comments on any customer review website he can find. I will gladly offer to any potential client a list of over 700 satisfied customers and provide you with as ... read more
Don't charge for services customers never ask for and get some customer service skills! I cannot agree more with the previous tip! The owner Todd Wilson basically attacked us in multiple emails and refused to speak with us after he wrongfully completed service without notifying us or having us place an order then charged our credit card without any approval to do so! I will also be lodging a complaint with the BBB! Beware of this so called business!
Brush up on your customer service skills - never seen a company owner rudely attack his own customers the way this one does! Don't waste your money or your time on this place! Find a reputable pool company. (Check out Better Business Bureau's online complaints to see how he insults clients). p.s. Hey, Wilson, the words "everywhere" and "elsewhere" are not spelled "ware." That implies an item, as in housewares. If you're going to write business letters, you should have an idea of proper spelling. Or implement the use of spell... read more
Frequently asked questions about Pool Products Direct
How is Pool Products Direct rated?
Pool Products Direct has a 2.3 star rating with 35 reviews.
When is Pool Products Direct open?
Pool Products Direct is closed now. It will open at 9:00 a.m.
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