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Ponds For People Pools & Spas
- Home Services
- Waterloo, ON
About this business
Ponds for People Pools & Spas is a family run business which has been in operation since 1990. Our core values lie in top-quality products and customer service. Our team of professionals are always available to help with your swimming pool and spa needs and inquiries. Our retail store in Waterloo is fully equipped to meet your every need. We strive to ensure complete customer satisfaction so our customers can confidently say “we chose the right company to deal with for our pool & spa”.
Location details
80 Frobisher Dr, Waterloo, ON, N2V 2A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 4:00 p.m. | |
| Sun | 9:30 a.m. to 4:00 p.m. |
Poor service all around! We got a quote for a new pump to be installed which we agreed to. The tech showed up, spent 5 min, yup just 5 min with my husband, told him to check the electrical outlet and gfi and left. The tech gave my husband his cell number and so he texted the tech a few times and the tech told him via text to now try and use a hose and see if the pool was clogged. We then got billed for the 5 min service $130. Again, nothing was actually, physically done by the tech. Waste of our time and money! Since we got ... read more
Lost Loyal Customer I have been a customer of Ponds for People for over a decade, through various owners, and have spent thousands of dollars. This summer, I was losing water in my pool so I called to have them locate the leak and repair it. After two visits, I was told there was a leak in a suction line under my skimmer basket. Work began, I arranged for an excavator at the cost of $250 rather than $600 through them. They dug under the concrete and replaced a joint and took about 6 hours to do so. They did not have parts an... read more
After a first and only horrible experience with Pool Solutions, I found this company. The technicians are experienced and very good at what they do. I have no issue with the technicians at all. I also had no trouble booking a service appointment. The technicians are the stars of this company. The office, however, deserves zero stars. In 2023, I needed a filter clamp for the pool. The person in the store found one in their inventory, telling me the price was $3.25 or whatever the number was (I can't remember the exact price o... read more
Shockingly poor service. A minor pool repair became a huge inconvenience. Communication with service department was bad. No effort to communicate changes in schedule. When the repair guy finally came out, he only did half the job. After I sent many emails, made several phone calls and finally made a trip to the store to talk with the service manager in person, he came out again and the issue still wasn’t fixed. I gave up and went elsewhere.
Frequently asked questions about Ponds For People Pools & Spas
How is Ponds For People Pools & Spas rated?
Ponds For People Pools & Spas has a 3.7 star rating with 65 reviews.
When is Ponds For People Pools & Spas open?
Ponds For People Pools & Spas is closed now. It will open at 9:30 a.m.
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