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POLYWOOD
- Manufacturing
- Syracuse, IN
About this business
Location details
1433, 1001 W Brooklyn St, 1001 W Brooklyn St, Syracuse, IN, 46567, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bought a bench through Birch Lane. Customer support was great BUT quality control was SOOOO BAD I finally gave up and returned the pieces. At issue: Holes were drilled lightly out of alignment (could not drill a correct one as it would have resulted in an overlarge hole). Where there were 2 holes side by side, one was drilled from the wrong side of the "board." If you tried to drill it through so it could be accessed correctly then the bolt would not hold and there was not clearance for a nut. End supports were warped ... read more
Horrible and disorganized customer service. Simply needed 2 missing screws from my order. Provided details to agent on phone, then a week later received an email to provide same detail. Waited 3 more weeks and still nothing
ABSOLUTELY PERFECT!!! THE GENTLEMAN THAT TOOK ALL MY ORDERS WAS FABULOUS!!! HELPFUL, KIND, WELL INFORMED, AND OVERALL A TRUE GENTLEMAN!! HE NEEDS TO TRAIN ALL SALESMEN TO BE AS GREAT!!!
We received our table within the expected delivery time they stated when ordered. The mahogany color is beautiful. The top arrived scuffed even though it was packed well. I called and they sent a new one out within a week. Great customer service.
As to the late delivery……this is a COVID year…..we ordered them in March and got them in July, yes, hard wait, but worth every moment. I can’t think of any situation this past year and a half that everything was late…or maybe impossible to get. We need to be more mindful that that chain of delivery starts at one end and finally gets to the other. Again, bless all that worked hard, got crabbed at, yet endured it our process from ordering to delivery.
Absolutely beyond compare in service. All notes to them were in a timely order. The rockling chairs are superior! We have them on our deck along Lake Michigan. They have already taken a beating and still look brand new. Needless to say, nothing gets done around here anymore……if you need us walk around the back of the house….you will find us seated in our rockers enjoying the view and the total comfort. Next year we will have to add to the collection…..now 4 chairs aren’t enough……… With big hugs to all evolved in making ... read more
Obviously my experience is no different than every other customer. Great product; all other Customer experience elements abysmal……,ordered mdse. 3/11 won’t receive until mid June, 45 minute wait for phone agent, on line chat overwhelmed maybe respond in 4-5 days, told directly if I didn’t like it I should cancel my order and buy from others. This Company should hire some Amazon executives so the customer experience can match their product quality. It’s apparent management really doesn’t give a damn and takes customers for ... read more
Frequently asked questions about POLYWOOD
How is POLYWOOD rated?
POLYWOOD has a 4.1 star rating with 791 reviews.
When is POLYWOOD open?
POLYWOOD is open now. It will close at 5:00 p.m.
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