Pollo Tropical

Mary A 

on Google

3 weeks ago

We love Pollo but this is the worst Pollo store we went to. Service is ridiculous, food is always not available or taking forever , I requested 1/4 chicken meal for my kid , dark meat only as my kid doesnot eat breast, I was told they donot have dark meat. A chicken store doesnot have a 1/4 dark meat chicken !!!!! 

Christina Marsman 

on Google

4 weeks ago

Stopped at Pollo Tropical for lunch and everything started off great—the food looked fresh and the service was friendly. Unfortunately, after taking a few bites, I found a hair in my food. When my husband brought it to the staff’s attention, the initial response was to point out that none of the employees had that hair color, which was a bit off-putting. Thankfully, the manager quickly stepped in and replaced the meal. By that point, though, I had already lost my appetite. Disappointing experience overall—maybe next time wil... read more

Mark Govea 

on Google

a month ago

Nice restaurant, with healthy food options. The staff were great and super helpful. The building looks like it’s brand new and clean. Double thumbs up! 

Rebecca Lee 

on Google

a month ago

I’ve been a loyal customer of Pollo Tropical since my childhood in the 90s. I've given them multiple chances after bad service or food quality. However, after a number of consecutive problems, I stopped going for about a year or two. Out of desperation recently (Publix ran out of rotisserie chicken), I decided to give them another chance. However, this will be my last visit. During my most recent visit, I ordered inside the restaurant and forgot to scan my rewards app. In the past, this hasn’t been an issue because I could m... read more