Polestar Benefits

Mack Baker 

on Google

7 years ago

I tried to put in zero stars. This is a rinky dink outfit. A payment was made out through this company that was denied. I called to make a payment over the phone and they do not have this century's technology to accept a payment over the phone. They told me I have to snail mail it or come in to the office. I drive in to the office to pay with my credit or debit card and they take me back to 1980 and tell me I have write a check or money order. I haven't written a check in decades. This is just the latest problem I have had w... read more

Chris Fitzgibbon 

on Google

7 years ago

Polestar also manages the HRA for my employer. When I submit claims through their automated portal, it is almost guaranteed to be either a) denied, or b) marked as insufficient documentation. I must email them further asking if their denials are legitimate. The answer is almost always "no, this was a mistake", and then they approve the transaction. I must keep an unreasonably diligent eye on my account to ensure that these "insufficient documentation" or "denied" claims don't lock my account, and make it so I can't use my HR... read more

Melanie Menlove 

on Google

7 years ago

Extremely frustrated with how they handle their accounts and payment arrangements. Errors on their side have TWICE led to $20 charge just to make a payment so that the automatic payment that I set up will withdraw. Completely ridiculous! Once it was because I had OVERPAID but still had to make a payment online because they insist that they aren't set up to be able to draw out my payment if I had a credit. Then a month later they said they pulled out the wrong amount for February (an amount that changed in DECEMBER) so now I ... read more

Belinda Yeo 

on Google

7 years ago

Horrid. I was a licensed Property/Casualty insurance broker in CA, and even I can't figure this out. Combined with Regence Blue Cross insurance, I have never had worse coverage in my life. :( 

Shannon Kerbo 

on Google

7 years ago

This company has been wonderful. Michael is awesome at customer service. He has kept in contact with me every step of the way. He returns my calls and emails in a timely manner and follows through on what he says he will do. I am very impressed with him and Polestar.