Poet's Walk Cedar Park - A Spring Hills Memory Care Community

Jane 

on Google

a week ago

Our loved one, who has dementia, stayed at the Monarch's memory care facility in Cedar Park from March to late June 2025. While a few staff members - especially a standout hospice nurse - showed genuine care, the overall experience was disappointing. Major concerns included a serious breakdown in communication between hospice and facility staff, leading to improper medication management. This may have contributed to increased agitation in our family member, and at least one experienced staff member was let go during the inci... read more

Lisa Modur 

on Google

a year ago

I would not recommend this for your loved one. My mother was there for 1 year. They charged up levels of care without cause—all to make money. I put in numerous inquiries. No one could tell me why my mother needed additional care when an assessment was never done in the first place. My mother DID NOT decline or require any assistance during her 12 months. We were never notified of a problem-just bill increases. In May 2023, my son and I were approached by a staff member who had taken naked and exclamatory photos of a dying p... read more

Nessie Harrison 

on Google

a year ago

I got the chance to meet Employees & Director & OMG the building is beautiful, the Director had the audacity to call me "immature " for 1 I'm very professional and compared to that ghetto staff members on morning shift it isn't worth applying or working there. An old employee told me they always understaffed, on 2-10 shift not all employees are helpful, I don't even wish you luck on employees staying long , the turn over rate is will continue to be high this especially having a judgemental Executive Director. 

Kristil Waggoner 

on Google

a year ago

As an employee at this memory care facility, I feel that the best quality that is apparent is the outpouring of love that I see from all departments toward our residents. It's one thing to "just work here" versus the feeling of community that I see on a daily basis. I can't say enough about Poet's Walk!