PNC Bank

Jevonna C 

on BBB

2 years ago

Well I guess ** joining the 1 star review gang. I had the worst customer service ever yesterday inside the bank. I had forgotten my pin for ***** and was locked out. So I went in to change my pin. Big mistake! The woman that I had dealt with in the past had just finished with a customer, she greeted me, noticed who I was, and said oh wait- Ill get someone to help you. Out comes *********************.. I spent about 45 minutes with him going in circles- he had no idea what he was doing, never solve my problem but oddly enough... read more

Samantha G 

on BBB

2 years ago

On a recorded line, the bank and I made arrangements that none of my accounts would be for overdraft protection. A month later I put $600 into my reserve account date transferred it into my checking and allowed me to spend it. I thought my money was safe in my savings. I didn’t think I had to transfer it to my other bank. Obviously I did. I told them I want to hear the recording from March 8 when their employee insinuated, and made it assured if I didn’t have the money in the account I would be declined never once. Did they ... read more

Marlee T 

on BBB

2 years ago

This bank is the worst institution I've had the misfortune of banking with. To be fair, I never chose this crappy bank in the first place -- I actually was a BBVA customer whose account turned PNC after they merged. Here's the issue I had. I wasn't actually using the account for a while due to not really wanting to bank with PNC in the first place. I had recently gotten married and my partner & I decided to bank with a different institution instead, so the account was just sitting there inactive. This was fine for a bit, bec... read more

Gary W 

on BBB

2 years ago

If I could have given less than one star I would have The worst experience I have ever had with a bank People are rude and not helpful at all After I paid off my car loan I received my title and all was good then 6 months later they tell me I owe them 400 dollars and threaten to repossess my car I tried to work with them but they were not nice so I told them to kick rocks They dinged my credit score I dealt with several different people during this and everyone of them were worthless I will NEVER do business with them again ... read more

WILLIAM F 

on BBB

2 years ago

I have a Mortgage Loan with PNC Bank they Took over my Home Loan last year from TIAA Bank and miscalculates the amount and threatens foreclosure. I'm stressing about this and get no answers from the Help on the Phone. I haven't missed any payments and they sent me a Bill that's says I owe. 36 thousand Dollars. I now have to pay my Mortgage over the Phone. I have Bank statements proving I've paid my Loan on time every month. What do I do please help. They wanted to redo my Loan the first time but why should I. I haven't any r... read more

Jeanelle A 

on BBB

2 years ago

I have had PNC since 2011 and I simply express to the teller that she is treating me different because I am black and she got mad. This happened here in **** and for that reason they close all my accounts and now my credit card has disappeared and I found out that they closed my credit cards as well. Apparently they are getting ready to close my investment accounts as well so I will be looking for another investor but this is the worst bank ever. I had over seven accounts with them and they closed all of them. 

Jessica P 

on BBB

2 years ago

My mortgage was sold to pnc. In that process, I got new property insurance and I paid for the entire policy out of pocket. Called pnc March 1st and told them about it. Spoke to three different people and I was told my mortgage payment will go down over $300 a month. First of all, PNC turned around and decided they wanted to pay for my insurance policy too and they wrote my insurance company a check! Because of the mess they caused, I am still waiting for the insurance company to get the check to me for reimbursement so I can... read more

Haylee H 

on BBB

2 years ago

If I could give zero stars, I would. I am a Realtor in ******** who has had a very frustrating experience with this lending institution. Very unprofessional and most definitely not looking out for their client or their financial/legal obligations set forth in our sales contract. My best advice for mortgage lender is shop local! Us Agents don't get kick-backs when you use our preferred, local lender(s) BUT I CAN PROMISE they'll save you a seat at the closing table (next to THEM!) ON YOUR CONTRACTUAL CLOSE DATE. These big box ... read more

Amanda M 

on BBB

2 years ago

PNC said it doesnt matter what letters they write and send out they can pick and choose whatever letter they want an act on it. that the letters are automated and that theyre not updated in the system so whatevers update in the system now is what it is even though you dont get a letter for it. So they can repo your truck at 1 missed payment if they do choose too.