Plumbline Services

Kent C 

on Google

a week ago

I scheduled a service appointment with Plumbline 2-1/2 months ago for today. Yesterday, they confirmed the appointment, with a window of 1-5 pm. Today, at 10:00, they called and said their technicians were experiencing “some delays”, and asked to reschedule for THREE WEEKS from today. Really? You confirm an appointment, I arrange my schedule to accommodate your 4 hour service window, then you need to reschedule for 3 weeks later??? Terrible “service”! 

Connor Rumsey 

on Google

2 weeks ago

We’ve worked with Plumbline 4 or 5 times in the last couple years and we’re always happy with our plumbing services! Most recently, we had Landon out to clear our main line. We called Monday morning and they came out same day. Landon was great! Personable and professional. He helped us understand how the problem manifested the way it did and gave us things to watch for. We also had a toilet installed earlier this year, during which the installer dinged our wall a bit, but Plumbline owned up to it without question. They offer... read more

Brad B 

on Google

3 weeks ago

Do not go here… ever. 1. They will charge you for work never completed. Yes, I got a refund but only because I called them on the nonsense and had photos showing that my original pipes were installed. Second tech verified it was not their pipes as their pipes and parts are black. 2. They will not show up during the scheduled time frame, or show up at all. 3. It takes AT LEAST 3 visits to fix the work they came out to do. 4. Talking to the plumbing manager was a virtual waste of time as there didn’t seem to be any surprise th... read more

Ryan English 

on Google

a month ago

I had Plumbline install my furnace my air conditioner. I’ve also been one of their VIP members and had both serviced regularly twice a year for about 10 years. In the past 4 years or so, their customer service has fallen off a cliff. Every single time now, most recently today, that I have my regular maintenance scheduled, they call and need to reschedule for various reasons. These appointments sometimes have to be booked out months in advance, only to have them still not show up. People have to make arrangements to be home, ... read more

Ivy Willyams 

on Google

a month ago

I scheduled an annual hvac maintenance months in advance and was given a very wide arrival window of 8am-1pm. At 10am on the day I was called and told we were being bumped due to other emergencies and we were rescheduled for 3 weeks away. I had organized childcare for my newborn that day so was disappointed. Our AC unit shut off unexpectedly that evening and when I called and asked for on call support I was told it was not available until 3 weeks out. I was surprised and asked if they do not provide emergency on-call support... read more