Plumbline Services

Ryan English 

on Google

2 weeks ago

I had Plumbline install my furnace my air conditioner. I’ve also been one of their VIP members and had both serviced regularly twice a year for about 10 years. In the past 4 years or so, their customer service has fallen off a cliff. Every single time now, most recently today, that I have my regular maintenance scheduled, they call and need to reschedule for various reasons. These appointments sometimes have to be booked out months in advance, only to have them still not show up. People have to make arrangements to be home, ... read more

Ivy Willyams 

on Google

2 weeks ago

I scheduled an annual hvac maintenance months in advance and was given a very wide arrival window of 8am-1pm. At 10am on the day I was called and told we were being bumped due to other emergencies and we were rescheduled for 3 weeks away. I had organized childcare for my newborn that day so was disappointed. Our AC unit shut off unexpectedly that evening and when I called and asked for on call support I was told it was not available until 3 weeks out. I was surprised and asked if they do not provide emergency on-call support... read more

Kimberly Leos 

on Google

3 weeks ago

Not happy with the person I talked to finally when I got to dispatch. I had booked a service for my AC over a month ago and when the day finally came I called 3 times. Twice the rep said they see my appointment for today and they were trying to call to reschedule it and the 3rd time I talked to the rep they got me over to dispatch and the person was somewhat rude and said I didn't have an appointment and someone called a few weeks ago to cancel one for a different day, which I never did. They said they would have to talk to ... read more

Johnny Jones 

on Google

a month ago

Jonathan and Roman were my install technicians and they were great. A spot opened up earlier in the day from when my install was originally scheduled and I told them that was fine as long as they could be done before my next commitment. It was a tight window but they finished right on time. They were both polite and respectful and did an excellent job. The reverse osmosis system is working great! Highly recommended 

Mark Filler 

on Google

a month ago

We did the Plumbline/Home Depot partnership special, where they come to your house and look at your HVAC system for a diagnostic. They are also on the Tom Martino list of vendors, and I have had good experiences going by that list in the past. The luck of the draw gave me Patrick, and I couldn't have been happier about my experience with his visit. First of all, I don't know anything about that stuff, and he gave me the results in an easy-to-understand way, without making me feel worthless. Patrick was detail-oriented, frien... read more