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Platinum Pool Care
- Contractors
- Escondido, CA
About this business
Location details
2048 Aldergrove Ave, Escondido, CA, 92029, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a very frustrating experience with Platinum Pool Care Inc., specifically with the technician Paul. They initially came out through our home warranty and repaired our pool pump. At the time of service, we were told we would be covered for 30 days if any issues came up. Unfortunately, when we needed follow-up service, they completely stopped responding. We called multiple times requesting a return visit and also asked for a receipt of the work that was performed. Despite repeated attempts to reach them, we received no r... read more
Consider this a 0 star review. We were sent to Platinum Pool Care by our home warranty company for a pool/spa heater repair. They were communicative to set up the initial evaluation, did no testing, and then stated they would order a part and get back to use to schedule the repair. I followed up with them 1-2 times a week for the next 6 weeks asking for an ETA on the part. I asked repeatedly for an ETA or just to know what part they ordered or from where and if it was on indefinite backorder- but receive no information. They... read more
PPC was contracted by AHC (home warranty provider) to come evaluate my hot tub heater for repair. Unfortunately the part needed for repair was not covered. I’ve been reaching out to PPC for a cash quote or recommendation but they have not returned any calls or texts pretty sure the whole thing is a scam. Both AHC AND PLATINUM POOL CARE.
This company came out of April 2nd for our pool heater. They were picked by our home warranty company. The technician replaced a part on the spot and had our heater working within 30 minutes. The tech was on time and friendly and we are very happy with the service we received.
Frequently asked questions about Platinum Pool Care
How is Platinum Pool Care rated?
Platinum Pool Care has a 2 star rating with 32 reviews.
When is Platinum Pool Care open?
Platinum Pool Care is closed now. It will open tomorrow at 9:00 a.m.
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