Planet Fitness

Antonio 

on Birdeye

3 months ago

Part 3. Daniel Moore’s Call Was Character-Damaging and Concerning When Daniel Moore—the supervisor of both Julia and Jessica—called me, I had hoped for a professional and empathetic conversation. Instead, I was made to feel like a villain. Daniel told me that I would no longer be welcome at the gym, not because of anything I had done, but because my presence might make Julia the trainer/ assistant manager and her manager, Jessica Murray, feel uncomfortable. This was puzzling, as I had already cancelled my membership and... read more

Antonio 

on Birdeye

3 months ago

Part 2 What unsettled me most about Daniel Moore’s call was that he contacted me in an official capacity, representing Planet Fitness. This wasn’t just a personal opinion — he was speaking on behalf of the company and its culture. Daniel emphasized that he wanted me to feel heard, even after I had explained how hollow that felt without personal acknowledgment or personal action. He seemed aware that it wouldn’t mean much to me, yet he repeated it. In the end, it came across as performative — as if appearing empathetic was ... read more

Antonio 

on Birdeye

3 months ago

My experience with Planet Fitness Thuringowa was deeply disappointing, and I feel a duty to share it—because how you’re treated as a person matters, especially in a place as personal as a gym. Here’s what happened: 1. The trainer/assistant manager Julia was aggressive and intimidating. As a new customer, I was shocked by how rudely I was spoken to. She stood uncomfortably close to me and made the interaction unnecessarily confrontational. She was telling me to remove my bike from where a member of Planet Fitness staff had ... read more

Antonio 

on Birdeye

3 months ago

I had a deeply disappointing experience at Planet Fitness Thuringowa Central, and I feel compelled to share it. During my first visit, a staff member at the front desk kindly directed me to park my custom-built bicycle—valued at over $10,000—in the foyer and showed me exactly where to place it. I followed these instructions. Moments later, another staff member, Julia, approached me in an extremely rude and confrontational manner, raising her voice in front of others and insisting I move the bike. I explained that I had onl... read more