Planet Fitness

Michael W. 

on Birdeye

3 months ago

Planet Fitness in Canandaigua, NY, is the worst gym we have ever visited. I rate it at the bottom of all Planet Fitness locations. The Staff are horrible, unfriendly, unwelcoming, and hostile, and create a terrible negative atmosphere in the club. The manager needs to be replaced, and the staff should be retrained in basic customer service skills. For my wife and me, it was an unwelcoming experience, and we wanted to leave immediately. The women staff are the worst. They talk very rudely and have a bad, nasty attitude. Someb... read more

joe c. 

on Birdeye

3 months ago

The new equipment at the Alpine location in Grand Rapids is a huge improvement over the old equipment, the new cycle bikes are great! I am cyclist with the Pelton app, new bikes are just as good if not better. Please keep them.  

pretend o. 

on Birdeye

3 months ago

If you are looking for a gym that you can workout without people using there phones sitting on equipment getting in others way, and are rude and disrespectful when confronted. DON'T waste your $$$ there. Worst part is, if you contact management, he is rude to. As long as the business is making $$$, they could care less about the serious members that want to just workout. 

Annette M. 

on Birdeye

3 months ago

My son was profiled and discriminated called on June 19 2025 spoke to Alex the manager to complain and he cuss me out told me to go screw myself hanged up. Can't do anything cause it privately owned. Please dont go here. I've lived all my life in Calexico never been treated this way.  

don r. 

on Birdeye

4 months ago

Very rude staff member 

ETG L. 

on Birdeye

5 months ago

Terrible , terrible. This is not a place to work out. The staff is always on their phones, the manager is non-existent, the “trainer” is an old lady with no qualifications. How can they get away with this nonsense?? 

ETG L. 

on Birdeye

5 months ago

They have an old lady trainer who, im guessing, has an eating disorder. She told me she “works out” seven days a week, three to four hours a day. “ And the place is nasty. Not worth $25/ mo, and a $50 annual fee  Club 4 fitness is 300 yards away, and has actual weights. 

RossLyN R. 

on Birdeye

5 months ago

Me gusta mucho el ambiente, las clases son divertidas, he visto gran progreso en mi condición física. Recomiendo asistir por la mañana. En la tarde es más concurrido.  

Toni C. 

on Birdeye

6 months ago

I wish I never joined this place. I was desperate for a gym while visiting family over a year and a half ago. I canceled my writing membership multiple times as I do not reside in Ohio. I live in California. Yet, when I called to inquire about the monthly charges, the staff told me to send an email, which I have sent several times. The manager, "Jason" tells me just now after a year I need to send the notice via the mail and that email isn't good enough. He unprofessionally told me it is in my contract several times even th... read more