Planet Beauty San Clemente

Daphne Carias 

on Google

a month ago

Terrible customer service. The elderly woman at the counter was incredibly rude. I realized I purchased the wrong shade of sunscreen online, and immediately went back into the store to exchange it shortly after picking it up. She had previously , just minutes before, told me that I didn’t need a receipt to exchange it, just the confirmation email with the order number. I walked back into the store after realizing it’s the wrong shade, with my order #. She proceeds to tell me my order is not in her system, which made no sense... read more

Ana Gonzales 

on Google

9 months ago

Store Hours are not correct on website states closes 8:00pm. I went 6:50pm to buy products doors where locked. Someone was vacuuming. 

Nancy Leland 

on Google

9 months ago

Great customer service. Helpful, polite, patient and knowledgeable. 

Nancy Morgan 

on Google

10 months ago

I was verbally attacked by a salesperson who works at the store. Be very careful if you call out their lack of any kind of customer service. You will be shocked. I will never set foot in the store again. 

Victoria Connell 

on Google

10 months ago

Tried to order over the phone. I was patient when the sales person was helping customers. But she kept cutting me off when I was trying to put in an order over the phone because the system online kept canceling my orders. She made assumptions that I was ordering on Amazon when I said I ordered from their website.