Planet Beauty San Clemente

nadira 

on Google

a month ago

Was waiting in line for 10 minutes. Only one person working. Was helping someone choose a product which is perfectly fine but still waited for the person to choose product and then check HER out instead of me even though I was waiting in line first. Very unprofessional service!! 

LAY Z 

on Google

a month ago

Very disappointing experience. The staff was extremely rude and unprofessional. After I paid, the salesperson had the audacity to ask what was in my pocket as if I hadn’t just completed my purchase. You have security cameras for a reason, yet you choose to question paying customers like shoplifters. To make things worse, I wasn’t informed about a 40% discount bm. If I had known, I might’ve made a different decision or not bought anything at all. This kind of treatment guarantees I won’t be returning. 

Daphne Carias 

on Google

6 months ago

Terrible customer service. The elderly woman at the counter was incredibly rude. I realized I purchased the wrong shade of sunscreen online, and immediately went back into the store to exchange it shortly after picking it up. She had previously , just minutes before, told me that I didn’t need a receipt to exchange it, just the confirmation email with the order number. I walked back into the store after realizing it’s the wrong shade, with my order #. She proceeds to tell me my order is not in her system, which made no sense... read more

Ana Gonzales 

on Google

a year ago

Store Hours are not correct on website states closes 8:00pm. I went 6:50pm to buy products doors where locked. Someone was vacuuming. 

Nancy Leland 

on Google

a year ago

Great customer service. Helpful, polite, patient and knowledgeable.