Pivotal Fitness - Park West

Bill 

on Google

5 days ago

Stay Away. Illegal practice. Ani & her manager just told me regardless of what my contract says - which is a 30-day cancellation policy - they WILL charge me for an entire additional month on the 23rd of August thereby requiring me to pay for 50 days and tlshe said "THERE IS NOTHING I CAN DO ABOUT IT". All employees are trained in this illegal practice (per Ani) where they steal your money. Her manager validated that they treat everyone this way. 

Craig Martin 

on Google

a week ago

Almost nothing good to say since the ownership change. Perpetually dirty, machines broken, HVAC system inoperable, bathrooms could have come out of a subway. Run away from this mess as fast as you.can. Please manager respond to to me and this post. And make it public. Thanks to the owner for a response. I appreciate the “anticipated” improvements, which have been promised for months, but that doesn’t excuse the lack of basic maintenance (HVAC, plumbing and painting) or cleanliness (sweeping, mopping, trash removal, paper tow... read more

Amanda McDowell 

on Google

a month ago

I ran into a customer service situation at our local location. I reached Nathan Scott who had nothing to do with it but was willing to help. His customer service was beyond outstanding!!! Out of not being helped by 4 other locations, he resolved the issue and was beyond kind!!! Amazing general manager!!!! Cannot say thank you enough. 

Steve O'shields 

on Google

a month ago

Staff is nice enough but at some point Crunch needs to step and do what they have been saying for a while and fix up this place. The equipment is in terrible shape, fully a third of the treadmills don’t work, ripped cushions, no organization to the equipment, it’s in really poor condition. You read other reviews and this goes back a couple of years. Thank you for your reply but it doesn’t take a permit to make sure the equipment works.