Pinpoint Movers Provides Residential & Commercial Moving Services, Packing & Unpacking Services, Free in-home Estimates Houston Area.Suggest edits
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a year ago
2 years ago
First, I would like to apologize for the troubles and frustration that you experienced on the day of your scheduled move. You are absolutely right! The movers that were assigned had no right to lie to you or the office about their truck being broken down or an apparent dead cat. This is uncharacteristic of the company. After receiving your comments of dissatisfaction, Pinpoint Movers management immediately called the movers into the office to investigate this matter further. We have taken the necessary steps to remedy the situation concerning the movers and staff member internally. Our goal is to provide consistent reliable moving services with a heart to serve families. Based on the events you described, we did not meet this goal. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please give me a call at 281-994-7013 at your earliest convenience.