Pinnacle Propane

Double S 

on Google

4 years ago

I bought a home that had a Pinnacle Propane tank set up on the property already, so I set up an account for convenience. Bad decision. First issue- they double billed me for a delivery. I called them, sent them my credit card statements showing both charges, and they agreed they had messed up but they never made it right. So I switched suppliers. This was seven months ago. They still have not come to pick up their tank. Every time I call they say they will get that taken care of right away, but the tank is still there. Avoid... read more

pjsichler 

on Google

4 years ago

Update on my review... things have gotten worse over time, we couldn’t get them to deliver propane. We were even scheduled for mo they delivery when we ran out we called and still couldn’t get them to deliver. Changed our rented tanks to purchased tanks and we can now buy from whom ever we want and who has the best service! Always have the best price. You have to plan ahead as they are tight staffed and don't have extra employees. It is sometimes hard to get in contact with them. 

Anita Nuanez 

on Google

5 years ago

not happy, the new office employee never returns calls i went three days at zero percent because she claimed she told driver but Neil said that driver was not aware i needed propane. i call leave message no call back. never had that problem with the past staff. 

Audrey Jaramillo Hawkes 

on Google

5 years ago

I called at 8:11 am stating that we were on 0% had no hot water to shower for a doctor’s appointment. She said they would be in my area and no problem added me to the list for delivery. I called again at 11:00 asked if they could make sure water heater was lit and that my husband had taken down the door to get the water heater easier. Again was told OK great I’ll let the driver know. I called back at 3:44 pm and told them they still had not come and please make sure they didn’t forget me. Here it is 10:00 pm and still no del... read more