Pillway Pharmacy Canada West - British Columbia

Tuyen Lieu 

on Google

2 weeks ago

Tried them last year, they missed 1 medicine. Tried them again yesterday, they missed 1 medicine of the same prescription again (Yet, they made sure to charge me for both medicines and delivered only 1 med). Desperately called customer service line but nobody answered. They are unreliable and not very responsive. Think twice before transferring your prescriptions to Pillway. 

Mr and Mrs 

on Google

a month ago

Unfortunately, I can't recommend anymore. TLDR: They are added premium charges increasing my cost by 40%, without telling me. The app doesn't work well. It's dropping my confirmed requests. Then they sent to an old address that was NOT the default one. They are overusing their chat bot which is useless and I can't get through to anyone for a week. GO LOCAL and pick it up yourself. ___ They started using an AI response chat bot for regular customers having issues within the app (not for new people inquiring for the first time... read more

Rod Nystrom 

on Google

2 months ago

If I could submit less than 1 star, I would. Pillway has been pathetic in terms of customer service since sending me six Libre 2 sensors without my authorization. This put me over my drug plan maximum. I have been trying to rectify this for a month but the lack of customer response at their Pillway B.C. number continues to frustrate. 

Amazon Kweung 

on Google

2 months ago

Past few times I have an RX sent and hear nothing back for over a week. I have to contact them for them to fill and deliver. They also operate on eastern time zone which doesn’t work for us here in BC. But don’t call too early because then the BC one isn’t open yet, but you can’t be too late or they’re closed based on eastern time zone. So you basically have a 3 hour window to contact someone. Very disappointed as this service was excellent before. The chat support in app is now run by Ai when it was human before. Very disap... read more

Christine Patel 

on Google

2 months ago

Do not use this pharmacy their customer service is appalling. My order was delayed due to what they told me was a “system glitch”. When it was finally delivered the medication that is required to stay cold was warm - the ice packs had melted. This medication costs me $428 out of pocket I don’t have coverage. When I contacted them they said it’s perfectly fine and no error was made by them. Despite every delivery in the past arrived cold. I don’t know many people in this economy that can afford to throw away $400 - i know i c... read more