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Piazza Mazda of West Chester Service
- Auto Repair
- West Chester, PA
About this business
Location details
1340 Wilmington Pike, West Chester, PA, 19382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Pretty awful customer service. We bought CX9 here in 2021. My car has a known issue that was part of the class settlement and has a Technical Service Bulletim associated with it available online, and they are refusing to address it. Also pushed back my service appointment by a month without asking me first. In the middle if the summer.
I've had a good experience here with service. They are honest and haven't tried to upsell me with services that aren't needed (I'm a firm believer in following the maintenance schedule provided within the vehicle owners manual... Not a dealership schedule which is usually way more aggressive than actually required and needlessly expensive). They do good work and the video walk around of your car on the lift is a nice reassurance.
The service department lacks in the area if customer care. Plain and simple. My car broke down nearby, and USAA towed it there. Brian said if I chose to leave it there, he had no ETA to diagnose the problem; "could be a couple of days to upwards of two weeks". Richard the service manager was nice, he recommended for me to sleep on the problem, and work it out in the morning, since this happened in the PM. Well I paid for a hotel and went back in the morning. They asked "why did you come back, nothing has changed. We are so b... read more
Friendly, efficient service. Worked pretty quickly. Thank you for the positive experience.
Frequently asked questions about Piazza Mazda of West Chester Service
How is Piazza Mazda of West Chester Service rated?
Piazza Mazda of West Chester Service has a 3.7 star rating with 10 reviews.
When is Piazza Mazda of West Chester Service open?
Piazza Mazda of West Chester Service is open now. It will close at 9:00 p.m.
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