Phoenix Way Car Dealership Ltd

Penny Edwards 

on Google

a week ago

We paid a £1000deposit to purchase the Dacia Jogger and were told that we could pick it up the next day. When we turned up, we were spun a story that the car was being fixed. They said they would deliver it to us the next day (we were 2 hours away). This didn't happen and it became clear that they had actually sold the car to someone else. We eventually got the deposit back but only after many many phone calls. Absolutely corrupt. Avoid. 

Ajwadul Islam 

on Google

a month ago

I recently purchased a car from Phoenix Way and had a generally positive experience with a few areas for improvement. Pros: • The team was friendly and welcoming, making the process feel comfortable and pressure-free. • I found the car I wanted at a price noticeably lower than similar models and specs elsewhere, which was a major plus Cons: • Getting in touch with them via phone or mobile was extremely difficult, often requiring multiple attempts. They could definitely benefit from having more staff or better communication p... read more

william baidoo 

on Google

a month ago

Bought a ford c-max from this dealership, I was very happy with the purchase. Not only was the car great as promised, the staff I met were superb. Shabir was professional and honest. He took off the car ad as soon as I paid the deposit. They serviced the car and gave it a good valet before I picked it up. I had to come all the way from Norwich to pick the car up, so he ensured I got the best possible service and also stayed true to his word about the car. The car was in good condition. I would definitely recommend. Ask many ... read more

Doug Rosario 

on Google

a month ago

I want to warn potential customers about my frustrating experience with this dealership after purchasing a vehicle from them. Since the purchase, I've encountered numerous issues with the car. Initially, the dealership assured me that they would handle the necessary repairs. However, when I asked for an estimated timeline for those repairs, they reneged on their promise and refused to follow through. To make matters worse, this dealership was aware of our prior negative experience with another dealer, where we were misled an... read more