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Philips

2.1

About this business

Location details

65 Epping Rd, North Ryde, NSW, 2113, Australia

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WeekdayScheduleStatus
Mon8:30 a.m. to 8:00 p.m.
Tue8:30 a.m. to 8:00 p.m.
Wed8:30 a.m. to 8:00 p.m.
Thu8:30 a.m. to 8:00 p.m.
Fri8:30 a.m. to 8:00 p.m.
Sat9:00 a.m. to 6:00 p.m.
SunClosed
2.160 reviews
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R C's profile image
R C 
on Google
a month ago

Extremely disappointing customer service experience. The call centre representative I spoke with—“Rav”—was persistently unhelpful, dismissive, and at times, outright rude. He repeatedly interrupted me, provided inaccurate summaries of my issue, and then accused me of interrupting when I tried to clarify. I initially assumed the call was handled offshore due to the accent, but the level of sarcasm and attitude made it clear this was likely based in Australia. Regardless of location, the behaviour was entirely unacceptable and... read more

Darren idk's profile image
Darren idk 
on Google
2 months ago

So annoying I spend $250 on a shaver and doesn’t include a case / cover / power adaptor. What a rip 

Lena Shurunova's profile image
Lena Shurunova 
on Google
7 months ago

Good facilities and great staff.AMAZING!!!!!!!! 

Tone Not Required's profile image
Tone Not Required 
on Google
8 months ago

Philips either don't understand Australian internet standards or just ignore them Why not advise your customers that your purification products only connect to 2.4gHz wifi and not the newer stand 5gHz in the product labelling/packaging. No instead you let unsuspecting customers buy your near useless products get home and spend hours trying to connect to their home wifi network which your product is not compatible with. Terrible/nonexistant customer service as well. 

Kazi Nayeem's profile image
Kazi Nayeem 
on Google
9 months ago

Terrible and borderline illegal customer service. I bought a Phillips Airfryer (5000 XXL) and it doesn't seem to connect to my wifi after following the step by step instructions to the "t". Called Phillips support (someone called Vin picked up) and after putting me on hold a couple of times he basically told me that I he can't help me since the unit might be incompatible with my wifi!! 😂 Then he advised me to return it and buy a model that is compatible with my wifi. So I asked him sure, which model is compatible with my wi... read more

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Frequently asked questions about Philips

How is Philips rated?

Philips has a 2.1 star rating with 60 reviews. 

When is Philips open?

Philips is open now. It will close at 8:00 p.m.  

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