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Phil Gilbert Kia
- Automotive
- Croydon, NSW
About this business
Location details
652 Parramatta Rd, Croydon, NSW, 2132, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 5:30 p.m. | |
| Sun | 10:00 a.m. to 5:30 p.m. |
Had my Kia serviced here. Customer service was really poor. Asked about infotainment screen de-lamination issue which is common issue with Kia. Ignored my concerns. Waited over 1 hour for pick up when arrived at agreed time.
Sales experience was great when I bought my Kia Sportage in 2022, but the service department is extremely disappointing. Over my last two services, communication has been non-existent. On one visit, my personal item which was left in the car went missing — I informed the supervisor and never heard back. At my most recent service, I clearly reported issues with the rear middle seat belt warning and Apple CarPlay, with video proof. When I collected the car, my seat covers had been removed and left carelessly, causing damage. I... read more
I purchased my Kia Sorento through Jason Kim, and I am very grateful for the outstanding service he provided. He was consistently kind, professional, and attentive throughout the entire process, right up until the vehicle was delivered. If I purchase another vehicle in the future, I would definitely choose the same dealer again, and I will happily recommend him to anyone around me who is looking to buy a car.
Frequently asked questions about Phil Gilbert Kia
How is Phil Gilbert Kia rated?
Phil Gilbert Kia has a 4.6 star rating with 748 reviews.
When is Phil Gilbert Kia open?
Phil Gilbert Kia is open now. It will close at 5:30 p.m.
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