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PetSmart

4.3

About this business

PetSmart is the world's largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet's needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Norfolk PetSmart today! 

Location details

1275 North Military Highway, Norfolk, VA, 23502, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 7:00 p.m.
4.32,398 reviews
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A C.'s profile image
2 years ago

Do not get your dog groomed here. The grooming associates at this location are lazy. I took my dog in to get groomed and had brushed her out the night before because she has curly hair and the grooming associate Cristina called me within 10 minutes of me dropping my dog off to say that her hair is “too thick” and I either need to pick her up and brush her myself or shave her naked because she “doesn’t have time” because “she’s so big”. When you have a curly hair led dog there’s only so much you can do, my dog had zero mattin... read more

Monica Taylor's profile image
Monica Taylor 
4 years ago

Literally the worst pet store. Pet smart needs to be shut down. Customer service is horrible. I wrote bad review on here about a rude employee a year ago and that got taken down. I only shop there because my cat has kidney failure and they are the only ones near us that carry the only food he will eat which is hills science diet tuna and vegetable stew. I have been getting this food for him for over a year now with the same prescription at the same location. I just renewed it with Banfield 2 months ago. Just went in to get h... read more

Charles Cross's profile image
Charles Cross 
recommend  Recommended
5 years ago

I have taken my dog to them several times everyone does a great job and have really good people skills. 

Bobby Lynn Lineberry's profile image
Bobby Lynn Lineberry 
5 years ago

No help 25 people lined up . No manager to be seen. 

Dakota Schakel's profile image
Dakota Schakel 
5 years ago

Absolute worst people you can ever take your dog to. Do not ever take your dog to the pet smart in Suffolk. The absolute worst customer service and dog handling I have ever seen in my life. Pathetic. 

Jessica Eckert's profile image
Jessica Eckert 
6 years ago

just left there and they have some really great Christmas prices 

Charnita Jerman's profile image
Charnita Jerman 
recommend  Recommended
6 years ago

NORFOLK, VA— LOST DOG My 6 year old Yorkshire terrier is missing! We live In the Titustown area of Norfolk VA! Off Little Creek rd and Diven Street Charleston street and Fargo Ave! Please contact me with any information you may have. Nita 757-376-5021 Will 757- 800-7011 

Jenine Young's profile image
Jenine Young 
7 years ago
Adam Christopher's profile image
Adam Christopher 
7 years ago

I walked in today to ask about getting a bath for my dog. The girl at the counter said I needed an appointment. She said I could get his nails trimmed. I replied I do all of that myself, I just didn’t want to bathe him in the house today. She replied “whatever.” Screw petsmart. They won’t be getting anymore business from me and I will be posting this through all of my hunting forums. ��������� 

Frequently asked questions about PetSmart

How is PetSmart rated?

PetSmart has a 4.3 star rating with 2,398 reviews. 

When is PetSmart open?

PetSmart is open now. It will close at 9:00 p.m.  

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