Petsmart

Anthony C. 

on Citysearch

13 years ago

the worst customer service ever – I have had great experiances with other pet smart store groomers, but I will never take my dog back to the Pet Smart in Yonkers, They are iincompetent in reading the papers that were brought in for the rabies vaccination saying that my dogs vaccination had expired when it didnt. And after the Vet at Banfeild (their in house vet) told them thay were wrong, the arrogant manager still insisted she was right...took my dog groomed her, knowing she was wrong.....and still insisted she was right, N... read more

NYer12 

on Citysearch

15 years ago

Groomers Are Terrible – We brought out puppy to the groomer at Petsmart for a haircut and ended up with a half-shaven dog with a bloody gash on his leg. Apparently their staff is not properly trained to deal with animals that actually move during a haircut because they claimed that the puppy's movement is what caused the groomer to accidentally cut a long gash in his leg. They brought him into their on-site veterinarian to patch up the gash with surgical glue and gave us antibiotics. The made it a point to say that we will n... read more

veggiegurl 

on Citysearch

15 years ago

Poor Grooming – I booked an appointment for my pom to get his first cut here. I told the groomer to give a him a short cut all around and they told me he would be ready 3 hours later. I return 3 hours later, only for them to tell me to come back in 20 mins. He wasnt ready until 30 minutes later. When he was returned to me, his underside was still damp, and his cut was horrible, completely uneven all around. They gave him a sad little bandana, but I think it was only to distract from the unevenness of the cut. For fear of hav... read more