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Petsmart

4.1

About this business

Location details

4654 Milestone Ln, Castle Rock, CO, 80104, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.1848 reviews
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Amy's profile image
Amy 
10 years ago

Pet smart grooming My name is Amy and I took my maltese there July 17. When I picked him up they said he had bruises on his ears from being noted up. Well, after I looked him over, it was not a bruise, it was a big cut that had bruised his ear, he had a cut on his leg, and he shook for three days non stop for no reason. I believe my dog was abused there and I will never take him there again. I do not recommend them at all. His nails also were not only cut but split when I got him. Not good with animals there. 

Jackie C's profile image
Jackie C 
10 years ago

Pet died, then lied to me, no straight answers I took my long haired cat here to get groomed and they told me she'd be done within 4 hrs. 4 hrs after I dropped her off they called me to tell me that she had died. I was heartbroken. I went down there to see her one last time, and called petsmart headquarters to report a claim. Many of my friends told me that protocol was broken and the manager at the grooming station, who was responsible for her well-being, put my cat in the heating kennel and went home for the day. they foun... read more

Ashley's profile image
Ashley 
11 years ago

Never Take Your Pet Here!!!!! BEWARE Took my Pomeranian there for the first time today and will NEVER go back!! They gashed my dogs leg during the grooming and I received a call from the manager telling me they had to stop the grooming and I would need to come take a look to see if I wanted to take him to the hospital. I was so upset and when I arrived they all were standing around and my dog was no where in sight. They just stuck him in a cage injured and not watching him. The manager told me it was not bleeding and that I ... read more

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Nanu 
12 years ago

Grooming Time I called yesterday to set up a time to have my American Eskimo Snowie groomed. I was amazed that they were able to get her in that same day. This was her first time at this Pet Smart. The staff were all very attentive to her giving her breaks (she is 16 & deaf) during her grooming. They went up and above my expectations! I give my highest praise for a job well done. Try them out, I promise you won't be disappointed in the staff or the service! 

MontanaMom's profile image
MontanaMom 
12 years ago

Love it! They are attentive, kind, and do a great job on our dog. This is the first time I've ever had a dog that needed regular grooming, they walked me through it and my cutting options. Our dog is VERY energetic and apprehensive about grooming so I was very pleasantly surprised at how well it goes when we come in. I'd definitely recommend them to others. 

Honesty's profile image
Honesty 
13 years ago

Never take your dogs to get groomed!!!! OMG…. Never take your dogs to get groomed at this petsmart on Skibo road. The customer service is very unprofessional (I was very shocked at how rude the grooming ladies were). To make matters worse, they did a horrible job grooming my dog.. I am not going to be too repetitive… the reviews below said it all. There is another petsmart 4721 Ramesy Street. I took my dog their after being mistreated at the petsmart on Skibo road. The ladies at Ramesy street were a lot more professional... read more

S. Reyman's profile image
S. Reyman 
13 years ago

Awesome Staff Support! My 16 1/2 year old cat needs to eat K/D food and I always purchase her food from Petsmart. One of the managers, Lindsay, is ALWAYS helpful! I have she informs me when a new shipment is expected if they are out of stock. She is alway kind and recognizes the regular customers. Surprising since it is such a large store. 

Roxie's profile image
Roxie 
14 years ago

Petsmart works for me I like Petsmart, they are good to me and very helpful. I maybe a novice but I do know a few things. I rather buy from Petsmart then any other store in the Loveland area. I give it 5 stars, people are friendly curtious, even when it's 15 minutes to close...That's my story and I'm sticking to it! 

Elain's profile image
Elain 
14 years ago

Castle Rock Petsmart Groomers I recently visited Castle Rock Petsmart, went back and was watching the groomers and witnessed one of the groomers screaming at the dog she was working on.I understand they prob dont stand still all the time but do not think that justifies the treatment I witnesed the poor dog recieved.She was yelling loud enough that I could hear her through the glass and no one seemed to have a problem with it.If thats what happens where people can see and hear I wonder what happens in the back where you cant ... read more

Frequently asked questions about Petsmart

How is Petsmart rated?

Petsmart has a 4.1 star rating with 848 reviews. 

When is Petsmart open?

Petsmart is closed now. It will open tomorrow at 9:00 a.m. 

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