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695 reviews
|Pet Training|Sanford, NC 27332

3070 S Horner Blvd, Sanford, NC 27332

(919) 718-0688

Open now:9:00 am - 6:00 pm


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(422) · Consumer Services

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Petco Sanford is a great, convenient choice for your pet's overall grooming needs with personalized service and highly qualified stylists. We'll handle them with the love and attention they deserve from drop off to pickup. We offer full-service bathing and grooming and special upgrades to pamper your dog. You can also choose from our a la carte options and be sure to ask about specials when you book your appointment. Don't risk losing your dog or cat to a deadly disease. Bring your pet into the Vetco Vaccination Clinics inside your Sanford NC Petco where we offer a variety of affordable, preventive care services to help ensure the health and well-being of your dog or cat. No appointment is n

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Ian S. review for Petco
Ian S. on BirdEye

a year ago

06/24/2020, 19:10 PM
On 30MAY2020 around 1000 I drove 25 minutes with 4 other people and a dog in my car to purchase items for my animals. I was greeted at the door with a erase board with four papers on it regard COVID-19 "recommendations"? The paper said mask (which was circled), 6 feet spacing, 6 people in the store at a time and groups of 1-2 people. The first group entered the building. 2-3 minutes later as a couple and their dog left, I attempted to enter. I was approached by Chase who said I was unable to enter the building because "My Family" had already entered. I was told that families of more then 1-3 people were not allowed to all enter the store regardless of when they entered. I explained that words have meaning and the board says groups of 1-2 and not 1-3 or families. He said we were a group because their interpretation is a family and since we came in the same car we were not allowed in. I asked to speak to a manager and was told that he was the manager. I asked for Corporates number and was denied that and his name at first. I also mentioned how a group of three was leaving and not following the same "recommendations"? and he said a new policy was out saying 1-3 people were allowed. I asked for this paperwork and was denied. upon continuing to ask, he said there was no such paperwork but "verbal guidance" from their store manager. He left to bring me a copy. Another rude employee came to talk to me. She explained that her interpretation of the "recommendations"? meaning of groups was families larger then 1-2. I also explained the definition of groups, families, parties and was still told I was wrong. I pointed out groups of customers violating several of the other "recommendations"? and the "verbal guidance" regarding 1-3 customers. I was told he was wrong and no such guidance existed. I asked to speak to the manager Chase again to which she said she was also a manager. I asked for the main store manager and was told I could not have her information to reach out to her, the managers name, or when she would be in. I asked for corporates number and was denied by her to include denied her name. At one point she called me "emotional" over their policy. I told her no, but before I could talk again, she continued to speak loudly over me and interrupted me several times. She ever broke the store policy by taking her mask off to yell and belittle me. I mentioned that several people were breaking the no mask policy and how come this rule, the 6 paces and 1-3 people could be exceptions but a "family" of more then 3 could not enter the store in two groups. She told be that the sheet in blue were "recommendations"?? and could be broken. I explained it was circled in marker and the sheet was next to the other "recommendations of 1-2 groups". She told me if I wanted to enter id have to leave my kids in the car. At this point I asked her "You want me to leave my kids in the store to shop here" she then changed the converaation by saying I could not shop with my family. I find this absurd that a business who specifically states do not leave your pets in the car, would have me leave children under 10 in a car during the Summer to take my pet inside to size for a harness. I explained that these two "managers" were stereotyping me and my party as a family because we arrived in the same car. I told them we could be neighbors, friends or a numerous of other options both planning to ride together. With all of the violence going on lately, who would travel alone. I took this experience as customer discrimination and employees "interpreting and lying" to reinforce their decision by power hungry people attempting to get their way. I will never recommend this company to anyone ever again and will advocate to shop everywhere else. I have contacted corporate and waiting for a response, and will be reporting this company and employees. Attached are the signs posted on their store. Not only are they outdated but contradicting and left to employee interpreta
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