Petco

Trisha Dvorak F. 

on Birdeye

a year ago

I took my pup in for a vaccine booster that he received the first dose of at his annual wellness exam 5 weeks prior. They charged me an examination fee for this injection. He didn't need an examination, as we were there just over a month ago. I never even saw the vet. This was unacceptable. We won't be back.  

T K. 

on Birdeye

a year ago

Petco, Eldorado Pkwy, Frisco, TX. We registered for a puppy class. The training area is extremely small at this location. The trainer asked if I would be willing to come at another time. I said yes. When I went at the new time, my pup & I were the only ones. You might say: great, private lesson. I am an experienced handler. I WANTED other pups so my pup learns to focus on me. I expressed this. The trainer made excuses as to why no other pup was there. All in all, she LIED. The last time, I went she did not even know i was th... read more

Stacey T. 

on Birdeye

a year ago

***WARNING*** PetCo does NOT honor 100% satisfaction guarantee from Royal Canin They are more concerned with their store policy than satisfying customers or following instructions from the manufacturer. Worst. Customer. Service. EVER!!! 

yolanda p. 

on Birdeye

a year ago

I have purchased about 24 fish that have all died. They do not honor their policy. My dog has been coughing every since he attended the vet there today we were 10 minutes late for our appointment and tried to call letting them know we were late for our grooming appointment they would not answer the phone. Even though they were not busy, and there was nobody there getting groomed, they denied us service. A lot of staff standing around doing nothing 

Anthony M. 

on Birdeye

a year ago

Where do I begin? I had a 3:30 appointment for my Alaskan Malamute and arrived ON TIME. I was immediately met with excuses as to why my dog couldn't be groomed. The first was because I booked my dog under the wrong name. I changed my dog's name from Alice (which was given to her at the shelter) to Sascha. I wa told we had to rename her and reschedule. "It's a Corporate rule..." So, I called Corporate. Not true. So, then I was told I had to reschedule because it was after 3:30, even though I was there before 3:30. Finally, t... read more

R F. 

on Birdeye

a year ago

It has been almost a year since I have walked into Petco in Klamath Falls, Oregon. I was definitely surprised at how filthy the place was! The colorful plastic tubing by the rodent/guinea pig section had a layer of dust all over it like it has been a good year since it was dusted. The place smelled throughout the store. The shelves were stocked & pallets of inventory sitting in aisles so at least the store has product to sell for people. The fish aquariums were dirty & loaded with too many fish. 3 employees standing aro... read more

Rachel K. 

on Birdeye

2 years ago

This review is specific to Unleash store #1192 in H St in Chula Vista, CA. Here are the accounts of what occurred. - We have an 80-pound double doodle. He is a sweet and loving dog. - Earlier this year, we booked an appointment with Marcos who did a phenomenal job. He was apparently from the Tijuana store and had just transferred to the Chula Vista store. He was professional and his job was nothing short of artistic. - We went back ahead of time to book another appointment with Marcos and learned from Espy that he was no lon... read more

Kimberly K. 

on Birdeye

2 years ago

Have been purchasing GloFish aquariums and supplies from this store. We had an early annoyance because we had purchased multiple fish, and 2 died right away. When my DEAF son tried to return the fish they hassled him. So we decided that we would no longer return any dead fish just give them "burial at sea". This past Saturday he (my DEAF son)went to the store as we wanted to add 2 more fish. He was again hassled about our water quality, etc. and they wouldn't sell him the 2 fish we wanted, they told him he had to buy 3 ... read more

kalpana v. 

on Birdeye

2 years ago

Yolanda did the grooming of my dog on 08/29/23. She poked his right eye with a sharp object. When I picked up my dog, I asked what happened. She said it’s been there when I dropped which is a total lie as I pay close attention to my dog and I’ll know if anything like that happened to him. She took the help of front desk guy to say yes to what she lied about. My dog couldn’t open his eye for two days which scared me. He has been on antibiotics since last 10 days, still cannot open his eyes now and then. I wish I could share ... read more