Pestban Inc

Crystal C 

on BBB

8 months ago

First off I canceled this service after they came out twice because the technician barely sprayed there were still issues with bugs getting in so I called and told them I was disappointed and wanted to cancel. Come to find out I find in my email where they are still trying to bill me from over a year ago. I called to speak to someone and the agent also agreed it did not make sense why the continued payment and said someone would call me back. **** nobody ever called I get another email and respond it and I get the most unpro... read more

Joshua D 

on BBB

a year ago

Horrible service! They bought out the previous company that serviced my house for termites. Do not recommend. 

Monica 

on BBB

a year ago

I am extremely disappointed in this service and am stuck with it b/c of the bait system that other competitors wont service. Last quarter I had issues and spoke with the local mgr and expressed my dissatisfaction of being invoiced and not receive a service. This is a HUGE integrity issue for me and I'm sure many ppl pay w/o realizing they do not get the service. The mgr said that when I get the vm, to call and schedule the appt, so I can be home and unlock the gate. I recd a vm saying I would get service on Friday and was go... read more

Barbara G 

on BBB

a year ago

Not even giving them One star. Paid almost 2 k for wildlife service. I got caught in the middle of them firing, rehiring and folks quitting during Bug Offs merge with other companies (pestban, anticimex) and it became a nightmare. I missed work, communication became a problem and excluder cages were left on my house for months. They have NO record of that. Staff constantly complained about management I cut my hand on metal shards left behind and a lot of the mesh wiring, metal corners, etc fell off. Things are worse now and ... read more

Eric D 

on BBB

a year ago

Had stains and spots on my house. i questioned the lawn company and pestban. Both said it was not from their chemicals. I proceeded to have house repainted. Technician came out for service on July 11, 2023 i watched him sling chemical out of his jug onto house. He then diluted with a sprayer. Paint is ruined now and will need repainted. They sent two managers out for pics and consultation. One manager said he would test chemical at the shop. The other manager could not believe it and never heard from him again. Waited for da... read more

Angela H 

on BBB

2 years ago

Weve used them for 23 years and never had a problem. They come out and do additional service if needed between service calls. Weve been very pleased with their service and rarely have needed them to come out due to how well the system works. 

James T 

on BBB

4 years ago

My builder provided me with a 1-year termite protection plan from Pestban. I didn't see anyone check the termite stations once in the entire year, never received any paperwork that anyone had been out, until the first year expired. Then it was finally checked. I received a bill for $320 immediately thereafter. I shouldn't be billed for a service that has already be paid for by my builder. I called Pestban. Their customer service team explains that this isn't a bill, it's an invoice, and it's the charge to renew the service. ... read more

Dan and Laura P 

on BBB

6 years ago

We have been customers of Pestban for 17 years. There have been VERY FEW technicians who have come to the house to provide service who have been conscientious. Those few great employees never stay. We miss them. The worst employees of Pestban are the office workers. The office workers are argumentative and uncooperative and dishonest. They claim you can schedule service at your convenience, but when you try to, they argue with you. Sometimes they schedule a service without letting you know about it, and a technician just sho... read more

Chris A. 

on BBB

8 years ago

I was a customer of Pestban for 14 years ($350-$380/yr) and had to temporarily freeze services. I called to unfreeze my services after 6 months and management would not waive the activation fee. I was told at the time of cancellation that I would not be charged an activation fee as a returning customer. Pestban ownership clearly has forgotten the cost of customer acquisition and have zero appreciation for customer loyalty. My rates consistently increased until it became unaffordable. After shopping around, I have found signi... read more