Perma-seal Waterproofing

Mike R. 

on Citysearch

11 years ago

WARNING: Read the contract very carefully. The final clause in the contract is an Arbitration Clause that dictates any and all disputes must be handled through a mandatory arbitration. This means if and when they perform their shoddy work on your basement or crawlspace, YOU CANNOT SEEK LEGAL ACTION AGAINST THEM in a court of law. I tried and failed. The cost of this mandatory arbitration is currently $775 for any claim between $0 and $10,000, plus another $200 final fee for any case that proceeds to a hearing. How many consu... read more

Lale S. 

on Citysearch

11 years ago

Very rude customer service. Our dehumidifier is leaking after being repaired once. The person I spoke with would like me to leave the standing water in the basement so she they can see it when they come out in 6 days. I was taught that electricity and water are not a good combination. Also we can another problem in our cistern room. This company can highly recommended but in the last 2 years of dealing with them I am certainly not impressed with the money we spent and their customer service. 

Amanda C. 

on Citysearch

11 years ago

I would NOT recommend Permaseal because we had a Sales Rep come inspect our basement last summer. We were looking forward to not having any water in the basement and actually use it. We were told since we had cracks in the foundation, they recommended to install Interior Drainage Tiles with the Sump Pump and Battery Back Up since it was hydrostatic pressure. After getting it installed in October 2012 we were glad to get a good night sleep and not worry about the basement. Fast forward to April 18th, 2013, Illinois had a seve... read more

CMM77 

on Citysearch

13 years ago

Retraction – We were able to come to an agreement with Perma Seal. 

sovery angry 

on Citysearch

14 years ago

STAY AWAY!!! – After investing $5,000 dollars in trying to address water in my crawl space and basement, the first time I called them with a problem, they did not stand by their guarantee. Now we have to pay someone else thousands to do it all over again. Our contractors are in disbelief and won't be referring them anytime soon! They talk a good game, but then take your money and run! 

tj70 

on Citysearch

14 years ago

Had my foundation repaired – I just had my foundation repaired by them. They worked very quickly for the middle of winter and I was very impressed by the way they worked and surprised me by the outcome. 

harryrainey 

on Citysearch

14 years ago

Always had great service! – I had a great experience with Perma Seal both times that I used them. They repaired a leak in the basement of my previous home 17 years ago, and they did work in my current home in the fall of 2009, and I have never had water in my basement after their repairs. The estimators are always very thorough and make sure that I understand the process and cost involved, and the crew always delivers. Highly recommended! 

permaseal ripoff 

on Citysearch

14 years ago

PERMASEAL RIP-OFF – They lied to me many times. It was a big mistake to use Permaseal - they fooled me and I got burned in the end. They wouldn't complete the work and they didn't care. I trusted the wrong company and now I have to pay for it in extra charges and many hassles. Read the other reviews, not the BS ones that Permaseal posts to hide the truth. And when you complain to the BBB , they bury the complaint because the owner of Permaseal is head of the local BBB. Let’s hope complaints to the Illinois Attorney General w... read more

garrowmedia 

on Citysearch

14 years ago

PermaSeal saved my basement! – One of our customers wrote in: "My experience with PermaSeal was delightful! I needed their services during a time when the entire Chicago area needed them, so they were backed up 3 weeks, but what do you expect when the entire neighborhood is flooded? They were able to come out right away to inspect my basement, and I didn't have to wait as long as I thought before their crew came out and began work. They were finished within 2 days and I have not had a problem with a wet basement since!"