Performance Ford Service

David Tibbetts 

on Google

a week ago

I am very disappointed with (non)Performance Ford. I have a 2001 motorhome built on a Ford E450 chassis. Last year they worked on my cooling system. They had some difficulty finding some parts so it took some time fixing it. Totally understandable. Today I brought it in to work on the chassis air conditioning. I was told that they no longer work on anything older than 10 years old. Supposedly it's the decision of the new manager. It's hard enough to find someone to work on RVs and now the dealer refuses to work on it. So dis... read more

Kevin Lee 

on Google

2 months ago

I have mixed feelings about my recent experience. On one hand, the service team did a great job; they were prompt, professional, and showed excellent teamwork despite being clearly overloaded. However, management needs to step up. I am disappointed that they used a cheap off-site service that lacked professionalism. Without my permission, this third party took my vehicle off-site and returned it with a deep scratch on the door. Despite my keys being inside the car, they also forced open my locked hood rather than simply aski... read more

Kevin Lee 

on Google

2 months ago

Despite how busy the service team was, they did an excellent job getting my Jeep smog issue fixed and provided outstanding service and support. They paid close attention to detail and were willing to go the extra mile when I asked. Although they seemed very busy, with a little patience they deliver great service. I’m grateful that everything worked out so well. 

Amanda Castellanos 

on Google

5 months ago

Came in to have a TPMS monitor fault light checked out. I was told they would update me on what the issue is as well as how long I can expect considering if parts were in stock or not. I left the dealership , never received a call despite then taking my contact information. 6 hours later I return and ask what’s going on and that I have to leave. I was then told it was the sensors and they were teplaceing the last one. 1.5 hours later and I’m still here. I run a business that relies on this truck. Had I been updated as told ,... read more

David 

on Google

7 months ago

Took my vehicle multiple times for the same issue. The service advisors are friendly and keep you updated but i don’t know what’s going on with the technicians. This last time i took my car in they left food in my passenger seat and some cleaning stuff. I also noticed they popped off a vent cover under my hood and didn’t even put it on properly, it was missing the pins that were holding it down. If this is how they treat customers cars I can only imagine what they’re doing when they’re supposedly “fixing” an issue with the c... read more