Performance Ford Service

Daniela Martinez 

on Google

2 weeks ago

Very poor service and communication. This location lacks adequate management and employees. My mother brought her vehicle for a recall service at 7 am, and was notified by her service advisor, Tina, that it will be ready in 3-4 hours. My mom called in the afternoon around 1 pm and spoke with Tina. Tina told my mom that the car was not ready and she will call my mother back. Hours went by and we never heard from Tina. We began to call the dealership/ service for hours and nobody answered. We drove to the dealership and found... read more

Joe Mags 

on Google

3 months ago

Horrible customer service in the service department. Took my truck in for a recall, was told it was going to between 45 minutes to 4 hours. Went to the extremely hot waiting room, someone in the back yelled the F word very loud, then I told the service girl I’ll come back and to call me for an update. She never did, my truck was there for nearly 6 hours. I had to call and got put on hold for like 8 minutes. Called back and was told they couldn’t update my truck because they had internet problems but they were closing in 15 m... read more

David Tibbetts 

on Google

6 months ago

I am very disappointed with (non)Performance Ford. I have a 2001 motorhome built on a Ford E450 chassis. Last year they worked on my cooling system. They had some difficulty finding some parts so it took some time fixing it. Totally understandable. Today I brought it in to work on the chassis air conditioning. I was told that they no longer work on anything older than 10 years old. Supposedly it's the decision of the new manager. It's hard enough to find someone to work on RVs and now the dealer refuses to work on it. So dis... read more

Kevin Lee 

on Google

8 months ago

I have mixed feelings about my recent experience. On one hand, the service team did a great job; they were prompt, professional, and showed excellent teamwork despite being clearly overloaded. However, management needs to step up. I am disappointed that they used a cheap off-site service that lacked professionalism. Without my permission, this third party took my vehicle off-site and returned it with a deep scratch on the door. Despite my keys being inside the car, they also forced open my locked hood rather than simply aski... read more

Kevin Lee 

on Google

8 months ago

Despite how busy the service team was, they did an excellent job getting my Jeep smog issue fixed and provided outstanding service and support. They paid close attention to detail and were willing to go the extra mile when I asked. Although they seemed very busy, with a little patience they deliver great service. I’m grateful that everything worked out so well.