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Pep Boys
- Automotive
- Hackettstown, NJ
About this business
Location details
34 US-46, Hackettstown, NJ, 07840, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
My recent experience with this service was extremely disappointing and unprofessional. I had an appointment scheduled which ultimately resulted in a completely wasted trip. The service took two hours longer than the time I was quoted/committed, which unfortunately caused me to miss a crucial travel connection and forced me to cancel my trip entirely. There was no point in even having the appointment if the business could not meet its stated delivery time. Furthermore, I have serious concerns regarding the billing and transpa... read more
I have never had a poor experience here, and until otherwise I'm going to leave good reviews. I've had tire rotations, oil changes, brake replacement, wiper replacement, fixing tire nails and probably a few other things. They are my go to and are extremely honest with pricing, even scanning coupons without me asking. I have no doubt customers are being honest if it's negative, but all I can say is my experience out of 10-13 trips for the services above have been totally fine.
I just had may personal mechanic replace the rotors and pads and inspected all parts in the rear of my car and oil change on September 3 2025 on Sunday September 8th 2025 i had an appointment at pep boys to get my free tire rotation when I was handed my keys to leave I was informed that they broke off on of the lug nuts and no mechanic was present to fix and they blamed my mechanic for the problem and said my car was safe to drive I called the main office and filled a complaint and got a call from the manager from pep boys a... read more
I previously left a 5-star review after service at this Pep Boys, but unfortunately I need to update it. After a brake caliper replacement, the caliper was improperly bled by an employee who no longer works there. It was a serious safety issue that I was under the impression was fixed. A second certified shop confirmed the work was incomplete and fixed it easily. Despite presenting documentation and trying to resolve this in person, I was dismissed and denied any refund by Manager Dominick Nicoletti. I’ve since submitted thi... read more
Extremely disappointing experience with the customer service on this last visit, Saturday, August 23rd. This location has had various issues since its opening. Varying from staffing issues, not having enough technicians, and customer service representatives that are capable of professionally dealing with customers. Also a main issue of being able to fulfill appointments. It never works out when I make an appointment. There’s always some reason or issue that occurs. This time I was questioning if my car will still be done in ... read more
Frequently asked questions about Pep Boys
How is Pep Boys rated?
Pep Boys has a 4 star rating with 214 reviews.
When is Pep Boys open?
Pep Boys is closed now. It will open tomorrow at 8:00 a.m.
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