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PenSys, Inc.
- Other
- Roseville, CA
About this business
Location details
2440 Professional Dr #100, Roseville, CA, 95661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 12:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a 401k through a company partnered with pensys, if I had known how disorganized their company was I never would have invested with them. I attempted to reciver the money from the account as I was unable to roll it over. After 2 days of calling different administrators I was able to reach the proper person, was told I would have my money in 3-6 weeks. 4 months later they contacted me to inform me they collected the wrong bank routing number, so I provided them with the correct number. Two days later they informed me the... read more
Very unprofessional. I have been trying to retrieve my retirement funds from them after leaving my previous place of unemployment. The process has been nothing but a headache thus far. • When I called to ask why I hadn't seen a distribution packet I felt as if I was being blamed for not receiving it. • Email correspondence with the distribution department is incredibly slow. • Every time I speak with the distribution department I feel like am inconveniencing them for some reason. • I was laughed at for uploading the wrong fo... read more
Business response:
Mr. H**** requested a distribution package in late April. The package was forwarded to him by mail on May 6,2019. Mr. H**** called on 5-19-2109 to say he had not receive the package. Email copy of package was forwarded to Mr. H**** the same day. Completed Package was returned to PenSys on 5-21-2019. There was an issue as we are only able to wire funds and Mr. H**** was insisting on an ACH. It took a couple days for him to get wiring instructions from his bank. Once instructions received(5-24) we forwarded the package to our ... read more
I had a company 401k acct with Pensys. They required a mail-in form to make a rollover of my funds when I left. It took Pensys 3 WEEKS to process this and then MAILED a check to my new account which took another 10 days to be received and deposited. I have done fund transfers in one day. This company is inept or seriously understaffed. They appear to be unaware of current modern money transfer methods. In the meantime my acct value dropped 6 percent. If you have a Pensys acct and are near retirement or departure find out how... read more
Excessive fees for performing a rollover! They charged me an excessive fee of $145 when I closed out my 401k to roll it over to my IRA at another company, yet didn't bother to inform me about any such fee. I spoke with them over the phone before the roll over to make sure I understood all the details of it, and and there was no mention of any fees associated with it. Afterwards when I saw the fee was charged, I called them up asking to be reimbursed for this excessive fee that they failed to mention, and after they wasted my... read more
Frequently asked questions about PenSys, Inc.
How is PenSys, Inc. rated?
PenSys, Inc. has a 2.4 star rating with 9 reviews.
When is PenSys, Inc. open?
PenSys, Inc. is closed now. It will open at 8:00 a.m.
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