Penske Buick GMC of Cerritos Service Center

Joylyn Phillips 

on Google

2 weeks ago

It was a pleasant experience. The service Adviser was friendly, knowledgeable and professional. 

Gage and Dani Welty 

on Google

a month ago

The advisor was very rude. I had an appointment at 1040 and they didn’t even acknowledge me until 1105. They told me on the phone it would be 45 min routine oil change and tire rotation service (1st service for the new vehicle) but when I got there he told me it was a 2hr wait, WITH an appointment. I asked why and he told me because it was “almost lunch time.” Do better, you should be planning lunch around appointments or don’t have appointments scheduled near your lunch times. He also didn’t show me any paperwork and told m... read more

Elio Marroquin 

on Google

2 months ago

Stephanie the service advisor is great. She is always helpful however, there is always an issue with quality control. They just fixed a button behind my steering wheel and now I hear a scratching sound every time I turn the wheel. Now I need to call them, take time to drive out there, sit there for hours or have my wife pick me up when she has time, then we have to come back to get my car. The amount of wasted time for my the client and them to fix something someone could have check is beyond me how this happens almost 100% ... read more