Pennyrile Home Medical

Kandi Michelle Hawkins 

on Google

a year ago

Packed with employees but No one will help you. I walked in to get a knee brace for my son. The lady at the reception desk didn't even acknowledge someone walked in even though there are bells. I started telling her why I was there and she without looking up says "they will be with you in a minute" pointing to the people at the desks. They both looked at me and said nothing. Another employee walks to the desk still nothing. Over 5 minutes standing there with no help, we walked out 

JR U 

on Google

a year ago

I normally don’t leave reviews, but I just have to! Pennyrile Home Medical has been so great to work with.. everyone I talk with on the phone is always super helpful and wanting to make our lives easier! Thank you all! 

kori Coleman 

on Google

2 years ago

Absolutely horrible customer service!!!! I finally got my mom's lift chair serviced today 5/2 after several weeks contacting them. They came out last week to look at it and charged $75 flat fee (later told that includes travel). Ronny kept saying there was nothing wrong with the chair, when we told him it didn't lay back all the way he proceeded to slam and rock his full body weight against the back of the chair as it was reclined. I was afraid it was going to snap off. He told us the motor was probably worn out do to her b... read more

kevin coleman 

on Google

2 years ago

Absolutely terrible company. The guy Ronnie who originally came to look at my mother in laws broken chair was hostile and rude. We calmly asked why we didn't get a notification that he was coming and he started raising his voice loudly getting very confrontational. We had to wait months for any callbacks and updates and everyone there is rude especially Dana. 

Penny Fagen 

on Google

2 years ago

No one who answers the phone can resolve/answer a complaint/question; it has to be passed off to some one else. They do NOT call me back. I ordered a remote in December; didn't get until April. No back orders or shipping delays, just no communication. I called them or went in several times.