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PENN Entertainment
- Business Services
- Wyomissing, PA
About this business
Location details
825 Berkshire Blvd, Wyomissing, PA, 19610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:15 a.m. to 5:00 p.m. | |
| Tue | 8:15 a.m. to 5:00 p.m. | |
| Wed | 8:15 a.m. to 5:00 p.m. | |
| Thu | 8:15 a.m. to 5:00 p.m. | |
| Fri | 8:15 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Only property I've played at is Ameristar East Chicago IN. Over 15 visits since 2018, over $40,000 lost with 3 w2gs under $1400.00. Place is a total sham , filing multiple complaints against them in my state and fed , for weaponization of technology , illegal biometrics , illegal return to player under 5%. It is nothing but a shell public company with a license to steal (not a gaming license). Since nobody here even attempts to resolve any problems you will be getting a stack of papers the next 30 days that's not stopp... read more
I waited for a slot person to come to me and retrieve my voucher from a machine for 30 minutes! When Eric the guy got there I asked why I had to wait sooo long for help. His response was priceless.. he said do you think your the only person in this casino? Horrible.. he arrived after I called Hollywood main number and asked for her to send help. How ridiculous is that. They ignore help lights at 1.55 am on a Tuesday. Not a terribly busy time I'd say.
Worst Customer Support and Appreciation in all the industry. 24/7 Customer Support Chats are never answered. Calling in to Support always gets the same answer——they don’t know the answer and I should contact my host. Calls and emails to management go unanswered. No matter the issue. Same scenario every single time with rewards program and local casinos. It’s deplorable.
Place stank of cigarette smoke and dirty ashtrays. Most people were sitting with their backs toward the machines talking, which means that nobody was winning anything. All 6 people in our group lost everything that they came with in less than an hour. Machines will spin over 100 times without 3 matching symbols ever appearing, which is not mathematically possible if they aren't rigged, and the last reel will speed up or slow down to avoid landing on a pay line. They don't even try to hide that they're robbing you.
The rewards program is very strange. Lost all my rewards 2 mo ago. Machines are ok. The staff at the argosy KC location was very unhelpful . What was a good and fun place to go is not worth going. Bye . bye. Jason
Frequently asked questions about PENN Entertainment
How is PENN Entertainment rated?
PENN Entertainment has a 3.6 star rating with 22 reviews.
When is PENN Entertainment open?
PENN Entertainment is closed now. It will open at 8:15 a.m.
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