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PENN Entertainment
- Business Services
- Wyomissing, PA
About this business
PENN Entertainment, Inc. (Nasdaq: PENN) is North America’s leading provider of integrated entertainment, sports content and casino gaming experiences. PENN’s highly differentiated strategy, which is focused on organic cross-sell opportunities, is reinforced by its investments in owned technology, including a state-of-the-art media and betting platform and an in-house iCasino content studio. The Company’s portfolio is further bolstered by its industry-leading mychoice customer loyalty program, which offers i... read more
Location details
825 Berkshire Blvd, Wyomissing, PA, 19610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:15 a.m. to 5:00 p.m. | |
| Tue | 8:15 a.m. to 5:00 p.m. | |
| Wed | 8:15 a.m. to 5:00 p.m. | |
| Thu | 8:15 a.m. to 5:00 p.m. | |
| Fri | 8:15 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Only property I've played at is Ameristar East Chicago IN. Over 15 visits since 2018, over $40,000 lost with 3 w2gs under $1400.00. Place is a total sham , filing multiple complaints against them in my state and fed , for weaponization of technology , illegal biometrics , illegal return to player under 5%. It is nothing but a shell public company with a license to steal (not a gaming license). Since nobody here even attempts to resolve any problems you will be getting a stack of papers the next 30 days that's not stopp... read more
I waited for a slot person to come to me and retrieve my voucher from a machine for 30 minutes! When Eric the guy got there I asked why I had to wait sooo long for help. His response was priceless.. he said do you think your the only person in this casino? Horrible.. he arrived after I called Hollywood main number and asked for her to send help. How ridiculous is that. They ignore help lights at 1.55 am on a Tuesday. Not a terribly busy time I'd say.
Worst Customer Support and Appreciation in all the industry. 24/7 Customer Support Chats are never answered. Calling in to Support always gets the same answer——they don’t know the answer and I should contact my host. Calls and emails to management go unanswered. No matter the issue. Same scenario every single time with rewards program and local casinos. It’s deplorable.
Someone used my card and spent almost $1,000.00 and still wasn't taken care of. They made the mistake of not fixing it. And gave the perfect opportunity to file a suit.
The rewards program is very strange. Lost all my rewards 2 mo ago. Machines are ok. The staff at the argosy KC location was very unhelpful . What was a good and fun place to go is not worth going. Bye . bye. Jason
Frequently asked questions about PENN Entertainment
How is PENN Entertainment rated?
PENN Entertainment has a 3.7 star rating with 23 reviews.
When is PENN Entertainment open?
PENN Entertainment is closed now. It will open at 8:15 a.m.
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