Pella Windows and Doors of Kingston

Angela JooYuhn Woo 

on Google

5 months ago

I usually do not write reviews but this one, I have to. I ordered my windows Nov 2024. Now it's Feb 2026, and I still DO NOT have all the windows from Pella. It's a joke. they delivered the wrong size windows for 3 times. and sales rep Ken told me, because I modified my order. Since when, modifying window orders for new build house is cause the Pella to deliver wrong size windows 3 times?? and for past 2 months, he has been telling my contractor 'oh it will be next week' - for every single week for past 6 weeks. and guess wh... read more

Brian David 

on Google

a year ago

Mediocre at best. Our windows were installed in a new house nearly 3 years ago. Inconsistent quality with the seal of the panes (how do we have dead bugs between panes?), locking mechanism inconsistent (windows don't seem to close all the way to engage the lock). Emails to contact person went unanswered (not sure if it was the Kingston office that builders used; will try again to get service). 

C J 

on Google

a year ago

Good luck if you ever need service from these people! They charged me over $300 for a broken shade inside a window that no longer would move up or down, and then took them five months to get here after several cancelations on the morning they were supposed to show up. Then when the serviceman gets here and installs the part, he tells me it wasn't the actual part that was needed and we still had the issue when he left. I immediately emailed them under my old ticket and email thread and nobody responded. So I called and Karen ... read more

James P. Lambert 

on Google

2 years ago

I guess this is a window company in name only. I called 2 days in a row and left messages with McKenzie...customer service must not be her strong point. 

Anonymous 

on Google

2 years ago

I guess this is a window company in name only. I called 2 days in a row and left messages with McKenzie...customer service must not be her strong point.