Pella Windows and Doors of Concord

Barry Stein 

on Google

2 months ago

6 weeks now I've been trying to get a replacement part for a pella product. First guy said the part isn't available. So much for a lifetime warranty. The solution offered replaced the sliders. The part is a $50 part. Then a second guy said set up a service call. Maybe one of the older service people will have one on their truck they can sell you under the table. I was willing to take the gamble. Never got the call to set up service. Horrible company 

Tim H. 

on Google

2 years ago

From my initial contact with Alex and right on through my installation as a homeowner, he was very knowledgeable, extremely patient and helpful. I plan further remodeling in the spring and will certainly be returning to Pella because of Alex! 

Jon Smith 

on Google

2 years ago

Pella replaced 16 windows. Max and his crew produced high quality work and a quick installation. They originally told me 3 days and his team finished in 2 days. They are all polite and hard working. Our house was cleaner after they left. The quality of Pella products is far superior than the Rivco windows we had replaced. We will be going back to Pella for the two sliders I need replaced in the future. The communication was far better than a previous experience we had with Lowe's. Looking forward to working with them again. 

Gula Promotions 

on Google

3 years ago

You get what you pay for! Pella is a great line of products and the staff across the boards is great! Customer Service is wonderful and easy to work with!