This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pearle Vision
- Healthcare
- Evansville, IN
About this business
Location details
6614 Logan Dr, Evansville, IN, 47715, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | Closed | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I contacted the customer care team in regards to an experience with one of your stores. I received a message that someone contacted me and that the issue was resolved. The store located in Kenwood Square purposely ignores their customer and will choose who they want to help. From what I see, this company has horrible customer service. I will never visit LensCrafters again. This place has lost a loyal customer.
Business response:
<p>Hello *******</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>After reviewing your account, it appears that after escalating your complaint to the store, the stor emanager contacted you on 8/21 and left a voicemail inviting you to call them back to speak about the incident. They mention that you have not yet responded to their initial call to you. For further assistance, please reach back out to the store as they are actively trying to help resolve this issue for you.</p> <p></p> <p>Than... read more
I contacted the customer care team in regards to an experience with one of your stores. I received a message that someone contacted me and that the issue was resolved. The store located in Kenwood Square purposely ignores their customer and will choose who they want to help. From what I see, this company has horrible customer service. I will never visit LensCrafters again. This place has lost a loyal customer.
Business response:
<p>Hello *******</p> <p></p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>After reviewing your account, it appears that after escalating your complaint to the store, the stor emanager contacted you on 8/21 and left a voicemail inviting you to call them back to speak about the incident. They mention that you have not yet responded to their initial call to you. For further assistance, please reach back out to the store as they are actively trying to help resolve this issue for you.</p> <p></p> <p>Than... read more
Have been waiting on glasses for a month and they keep pushing date back. Worse customer service
Business response:
<p>Hello******,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>After reviewing order*************, we can confirm with you that the estimated shipping date is tomorrow 8/23. Once shipped, you will receive an email containing your tracking number.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Have been waiting on glasses for a month and they keep pushing date back. Worse customer service
Business response:
<p>Hello******,</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>After reviewing order*************, we can confirm with you that the estimated shipping date is tomorrow 8/23. Once shipped, you will receive an email containing your tracking number.</p> <p></p> <p>Thank you,</p> <p>Luxottica Customer Resolution Team</p>
Worst customer service experience ever!I went 2 my scheduled exam.There were already 2 customers & only 1 visible associate.I didn't want 2 interrupt.As soon as I heard the door I turned around, cus were gone.I let the associate know I had a 930, he said the Dr wasn't there yet, it would b **** min.Some point later a woman entered,I presumed was my Dr.I couldnt b sure, it was my 1st time meeting her.Sometime later another lady entered, told associate she had a 930.The associate said ??? wasn't there yet **** min.I couldnt he... read more
Business response:
Hello ***<br /> <br /> Thank you for contacting us in regards to your concerns. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> **************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemF... read more
Worst customer service experience ever!I went 2 my scheduled exam.There were already 2 customers & only 1 visible associate.I didn't want 2 interrupt.As soon as I heard the door I turned around, cus were gone.I let the associate know I had a 930, he said the Dr wasn't there yet, it would b **** min.Some point later a woman entered,I presumed was my Dr.I couldnt b sure, it was my 1st time meeting her.Sometime later another lady entered, told associate she had a 930.The associate said ??? wasn't there yet **** min.I couldnt he... read more
Business response:
Hello ***<br /> <br /> Thank you for contacting us in regards to your concerns. I am providing you with the link to our Luxottica Customer Care Form. This form will request all necessary information, so that we may address your concerns as quickly as possible. We are currently responding to all submissions within five business days.<br /> <br /> To access the form, please visit:<br /> <br /> **************************************************<br style="color: #161513; font-family: 'Oracle Sans', -apple-system, BlinkMacSystemF... read more
Ordered glasses on 26July23 and they did not ship until 18Aug23 after I had already contacted them to just cancel the order. They stated that you can only cancel in the first hour. What an absolute crock. They also offered a 20% discount because of the wait but surprise surprise I got charged full boat. Absolutely terrible customer service.
Business response:
<p>Hello ********</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear about the delay of your order, and that you did not get your 20% refund and that you think our customer service is absolutely terrible.</p> <p></p> <p>After reviewing your account, it appears that you were charged $333.33 for order************* after your insurance benefits were applied.</p> <p></p> <p>As such, I have issued a refund of $66.66 (20%) to the original form of payment, which you should see ref... read more
Ordered glasses on 26July23 and they did not ship until 18Aug23 after I had already contacted them to just cancel the order. They stated that you can only cancel in the first hour. What an absolute crock. They also offered a 20% discount because of the wait but surprise surprise I got charged full boat. Absolutely terrible customer service.
Business response:
<p>Hello ********</p> <p></p> <p>Thank you for reaching out to Glasses.com via the BBB.</p> <p></p> <p>We regret to hear about the delay of your order, and that you did not get your 20% refund and that you think our customer service is absolutely terrible.</p> <p></p> <p>After reviewing your account, it appears that you were charged $333.33 for order************* after your insurance benefits were applied.</p> <p></p> <p>As such, I have issued a refund of $66.66 (20%) to the original form of payment, which you should see ref... read more
Ordered prescription glasses two weeks ago with Express Delivery (Aug 5th to Aug 10th EST Delivery). On the 10th I contacted them asking why I had not received my glasses yet. They informed me that glasses have a 10 day turn around then are shipped. Can't expect people to pay express shipping with anticipated delivery dates. I asked for a refund on my express shipping. The next day they canceled my order & labeled it a manufacturing issue. They said I would have to re-order & experience waiting roughly two weeks again. Glass... read more
Business response:
<p>Hello*******,</p> <p>Thank you for reaching out to Luxottica via the BBB.</p> <p></p> <p>We regret to hear about the delay and eventual cancellation of your order, and we are here to help.</p> <p></p> <p>Unfortunately, after attempting to review your previous interaction history under email address*********************************, we were unable to locate any previous interaction history.</p> <p></p> <p>If you could, please reach back out to us and provide the phone number, email address, order number, and store your pur... read more
Frequently asked questions about Pearle Vision
How is Pearle Vision rated?
Pearle Vision has a 4.5 star rating with 303 reviews.
When is Pearle Vision open?
Pearle Vision is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com