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Paychex
- Business Services
- Hauppauge, NY
About this business
Location details
102 Motor Pkwy #300, Ste 300, Hauppauge, NY, 11788, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our company has used Paychex Payroll Services for roughly 20 years after a brief stint switching to ADP and then back to Paychex. Over the past year, the customer service has tanked. I am currently very frustrated with the unresponsiveness of payroll reps and their "managers". At this time, I am convinced that the reps they assign to my accounts are not actual people. I rarely or never receive a returned phone call or email with my pending and stacking issues. We currently have five client numbers with Paychex, all with mult... read more
Do not use them I canceled service 2 months ago and still getting charged and all the hidden fees they don’t tell you about is crazy Gusto is way better
I've been using Paychex since 2009. The service was always great. Some reps were better than others, but mostly if there was an issue it would be attended to until it was resolved. Lately, though, customer service is completely absent. I have had an ongoing issue for almost 5 weeks now, with little to no follow through, and nothing even close to a resolution. The reps have a supervisor's contact info in their e-mail signature. I've contacted the supervisor and the supervisor's manager, and nothing back from either. Recently,... read more
Paychex, does a good job of keeping you well informed. And addressing any concerns you may have.
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 1.8 star rating with 76 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 9:00 a.m.
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