Paychex

Jennifer Earlston 

on Google

2 weeks ago

If I could give 0 stars I definitely would! I am so glad that we no longer use this company! I still have access to login and view certain details, but can no longer access check stubs, wage information, etc. Why can't I see information that I provided? Just because we found a better payroll company to use? I had to chat a BOT to get to a real person on chat, to get a 1st name only and # for my Paychex rep. Over the next hour, I had to call 3 times and get transferred multiple times just to get someone that said they could h... read more

Ashkan Mehryari 

on Google

a month ago

I asked them to fix a W2 for months. They charge $200 and then dont fix it. When I hound them, they just changed it to some random numbers. When I get on them again, they just ignore me. Literally, their solution is to ignore you. 

Sangay Kollie 

on Google

a month ago

I'm unsure if this company is a scam. I signed up my business two months ago, and the first payroll payment went through successfully. However, for the second payment, I received instructions from the agent asking me to wire money into an account before they could pay my workers. I found this very odd, so I called my bank to stop all payments and change my banking information. Customer service has been horrible; I haven’t been able to reach anyone for the past three days. The agent is not answering his phone or responding to... read more

captive_sojourner 

on Google

2 months ago

great service 

Emily Points 

on Google

2 months ago

If I could leave a negative star review I would. Paychex has been an absolute nightmare to work with as a business owner. They only care about the initial sale and then leave you high and dry. They don’t want to help and expect you to handle everything yourself. We were given multiple account reps who never returned your calls or emails. I would run as fast and as far away from Paychex as you possibly could