This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Patty Cakes
- Wedding Planning
- Highland, IL
About this business
Patty-Cakes has been in business since 1981, same owner, same location. We specialize in custom made cakes for all occasions and weddings. We sell jumbo gourmet cupcakes baked fresh daily. We were contestants on Food Network Challenge, and are undefeated champions on TLC'S "Ultimate Cake Off"
Location details
1018 Laurel St, Highland, IL, 62249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The WORST customer service ever (by the owner of the store). She was completely rude, offered no solution or different ideas for the cake I wanted. I will never come back to this store or evn recommend them to anyone. I drove over an hour to get to Highland and received nothing but attitude when I got there. I commnted on her facebook page to let her know how upset I was. What did she do? She deleted it. She didn't comment, didn't message me, no apology, NOTHING! How they are even still in business is beyond me.
WOW! We just went to Patty-Cakes and bought 4 cupcakes. We bought the Turtle, Apple Pie, Chocolate Lovers and Eclair. These cupcakes are amazing. I think the turtle is the best, but the other ones were great as well. I am not sure why there are previous reviews on poor customer service. I bought 2 cakes from Patty in the past and the customer service was great. The cakes are just as good as the cupcakes. My only regret is that I did not buy the other 11 cupcake flavors they have. I would like to try them all!
Can't imagine how anyone can complain about Patty-Cakes. I have been going there for years, and wouldn't go anywhere else. Everyone there is so nice, and they try their best to accomodate everyone. When I went in to get my wedding cake, it was such a fun experience! I was not asked to put money down until I told them I wanted to book the wedding and save the date. They are very busy, and I am sure the owner can't do everything. If you go into a grocery store, or department store, you are not always dealing with the owner. Ev... read more
There were 4 of us that did the tasting and all of us were not happy with her tone (maybe its just how she is). Then from that time to the wedding if I ever emailed the owner with a question or concern--her assistant called me back, not her EVER. At the time of the taste test the cakes tasted good, and we chose marble for our biggest layer. Her website also had out of date cheaper pricing and when I challenged it because our bid was higher, all she did was call her husband to update the site right away BECAUSE SHE DIDNT EVEN... read more
After sending e-mail did not receive answer for a week and was told to call on a certain day. Did so, then was told couldn't make appointment at a time before one made even later and was told we don't do appointments then. I was then told that I needed to put a deposit down immediately to save the date even though we hadn't agreed on an appointment date and time. Asked on a Tuesday if we could put a deposit down on that Friday and was told no. Remember...it took them a week to get back to me after sending and emial but could... read more
Frequently asked questions about Patty Cakes
How is Patty Cakes rated?
Patty Cakes has a 4.2 star rating with 55 reviews.
When is Patty Cakes open?
Patty Cakes is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com