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Passport Chrysler of Alexandria
- Automotive
- Alexandria, VA
About this business
Visit Passport INFINITI Of Alexandria to experience our full lineup of INFINITI Luxury Cars, Crossovers and SUVs. We have a large selection of new cars, Certified Pre-Owned, service, parts, and financing. Located in Alexandria this INFINITI retail store is located at 160 S Pickett St.
Location details
160 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedThis is my third lease. I’m always greeted by name by the sales staff, finance team, and service as soon I walk in. I wouldn’t go anywhere else
Business response:
Happy to hear you were provided with the same exceptional customer service we are known for! Thank you for sharing your experience and for your loyalty.
Laquisha, Betty and the rest of the sales team was phenomenal, kind amd very professional. Thank Passpprt of Alexandria.
Business response:
Thank you for the kind feedback Ms. Willis! It was our pleasure working with you. Thank you for choosing Passport!
Sales people with attitude. Their used vehicles are overpriced compared to other dealerships.
Business response:
We are sorry to hear you were not pleased with the communications from our team. Upon further investigation and review of the Facebook chat feed, we see you had inquired about a vehicle and asked for a price adjustment, as you believed the vehicle to be overpriced. While we did explain our listing was $2,480 below the KBB Fair Purchase Price, you still asked for the vehicle to be discounted further, but we unfortunately could not accept your offer. While we do understand the purchase process may sometimes involve negotiation... read more
Passport Infiniti have always provided very good customer service to include having sales staff that know the products they are selling to clients with no pressure. I will be back there again for my next vehicle purchase.
Business response:
Thank you for sharing! We appreciate your support and look forward to seeing you again for your next purchase. Welcome to the Passport family!
Consistent excellent service over number of years.
Business response:
Thank you for the kind feedback. Providing great customer service is our goal! Thank you for being a member of our Passport family.
Excellent customer service
Business response:
Happy to hear you were provided with the same exceptional customer service we are known for! Thank you for sharing your experience and for your loyalty.
The service representative, Drew, was great. He was very polite, professional and knowledgeable. He kept me informed along the way so I aware of the status of my vehicle the entire time of the visit.
Business response:
Thank you for the kind feedback! It was our pleasure taking care of you during your service. Thank you for choosing Passport!
I've been coming to this dealership for 4 years. The very first consultant to help me was Garry Drummond and he's been the best service consultant out of all the different brand dealerships I've had cars with. He takes his time to explain everything and gives me updates on my truck as I wait. Even after the work is done he calls days later to make sure everything is ok and I was pleased with the work. I recently purchased another vehicle from here for my daughter strictly on the superior service I've gotten from Garry these ... read more
The service department is great!!! They are very thorough and make me feel as if I am the only customer. Even when my service took longer than it was thought, originally, they kept checking back with me! Lawrence is very professional and explains things patiently, even though it may seem like a crazy question.
Business response:
Thank you for the recommendation, Cheryl! We appreciate your business and look forward to providing you with the same exceptional customer service on future visits.
Frequently asked questions about Passport Chrysler of Alexandria
How is Passport Chrysler of Alexandria rated?
Passport Chrysler of Alexandria has a 4.5 star rating with 1,318 reviews.
When is Passport Chrysler of Alexandria open?
Passport Chrysler of Alexandria is closed now. It will open tomorrow at 9:00 a.m.
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