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Passport Chrysler of Alexandria
- Automotive
- Alexandria, VA
About this business
Location details
160 S Pickett St, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Unauthorized Repair Charges and Lack of Diagnostic Transparency I am writing to raise a serious concern regarding my recent service experience, which has left me frustrated and questioning the integrity of the process. The Alexandria Infibiti service department initiated more than $6,000 in repairs without my authorization. A maintenance staff member called to confirm my agreement to pay for labor, explaining that he still needed to check with the manufacturing partner (Mercedes-Benz) regarding the part. At no point did the ... read more
I had an excellent experience here!!! From the moment I walked in, Fred Muslim was extremely welcoming, inviting, and professional. He was honest and transparent throughout the entire process, which made me feel comfortable and confident in my decision. He truly listened to my needs and went above and beyond to accommodate everything I was looking for. I never felt pressured, and I really appreciated how much he cared about making sure I was happy with my purchase. I would highly recommend him to anyone looking for a great c... read more
Tin was awesome. Truly crushed it. Best customer service I have had in awhile. Easy negotiation and easy paperwork.
Fed Muslin was great.
Even "far from great" is too kind a description of what happened with Passport Infiniti. They charged my cousin, a veteran who suffers from PTSD, for an emissions test they never completed. He went to renew his vehicle registration and found out Passport Infiniti didn't update the record with the Virginia DMV but somehow put it on his CarFax. He learned this today after waiting a total of eight hours (one hour yesterday and seven hours today) after being told they would email him the documentation needed for the DMV. Instead... read more
Frequently asked questions about Passport Chrysler of Alexandria
How is Passport Chrysler of Alexandria rated?
Passport Chrysler of Alexandria has a 4.4 star rating with 248 reviews.
When is Passport Chrysler of Alexandria open?
Passport Chrysler of Alexandria is closed now. It will open at 9:00 a.m.
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