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Pass Security
- Security Systems
- Fairview Heights, IL
About this business
Specializing in: - Security Control Systems & Monitoring
Location details
15 Executive Dr Suite 6, Ste 6, Fairview Heights, IL, 62208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For 3 years I have had to deal with this subpar security system contract. They set you up with a security word or phrase to verify who you are. So I call to cancel, and they try to say that "Oh we can't do that over the phone! Anyone could just call." Despite me having my safe word, calling from the phone on file, logged into the site, they are trying to give me runaround about cancellation by making it as inconvenient as possible. Their products have been nothing but trouble and the only thing that has ever worked properly ... read more
This company goes paperless and has the audacity to charge a fee for online payments. Adios!!!
If you lost access to your system, what would be your approach to fixing it? Billing the customer 8 hours when you did not work close to 8 hours, and not solving the issue seems to be how PASS security wants to do business. Then, because they couldn't solve it, they want to upgrade you to the monthly subscription service instead. That is worse in every way and we still have a big bill for it.
Got a bill for over $1000 and billed time as 8 hours (the technician was NOT here even close to that long) and they STILL DID NOT FIX THE PROBLEM. Their solution? Upgrade to the new thing with a monthly fee.
Katie at Pass Security helped us get our house alarm (for fire, safety, and police) back online quickly and expertly. I highly recommend Pass Security!
Frequently asked questions about Pass Security
How is Pass Security rated?
Pass Security has a 4.6 star rating with 71 reviews.
When is Pass Security open?
Pass Security is closed now. It will open on Monday at 9:00 a.m.
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