Paragon San Antonio Infusion Center

Mary Craw 

on Google

3 months ago

I go there for my Prolia injection every six months. Today, a few weeks away from my scheduled injection, I received a call telling me that they will no longer administer Prolia and that I have to find somewhere else to get it. There was no reason so I can only assume that someone at their headquarters arbitrarily chose no to do those shots. Malpractice on their part since not receiving the timely treatments can cause fractures. 

M B 

on Google

4 months ago

The staff at this location on Huebner Rd are amazing & RN Anna was a sweetheart! The Prior Authorization Dept needs training but the actual infusion staff excellent!! 

Jacqueline V 

on Google

5 months ago

I’ve been trying to get scheduled for 3 weeks. Each time they say I am missing something I provide it to them. Then they need me to call back to follow up with them. When I call I never receive call back from the waiting queue. I even went in asking for help, they said they’d have a manager call me. Still nothing. Next stop is BBB complaint. They are messing with people’s healthcare. 

Yuyang S 

on Google

5 months ago

If you choose Paragon infusion, be careful. Their business process is extremely slow. My doctor send an infusion order, 4 weeks passed, they still didn’t complete verify my insurance. So frustrating! 

Chris Thompson 

on Google

6 months ago

Paragon has sat on my drs order for weeks at a time. Each time I have to do a prior authorization with them they drag their feet and Give you false answers. One day they didn’t receive my Dr order the next day I’m told it has been there for two weeks. I am going to try and get my doctor to change. I was two weeks late on my last dosing and I am about to be late again. Just a terrible company to work with. I’m changing if I can. The people at the site are very nice. But good luck getting trying to get them to do your prior au... read more